Administration Team Lead

Administration Team Leader

Sandvik Mining | Location: Kenwick, Perth
Job Type: Full-time, Permanent

About the Opportunity

We are seeking an experienced and motivated Administration Team Leader to join our Parts & Services team. Reporting to the Service Administration Manager, you will lead and coordinate the daily activities of the administration function, ensuring accurate, timely, and efficient support to service and workshop operations.

This is an excellent opportunity for a strong people leader who thrives in a fast-paced operational environment and is passionate about delivering service excellence, developing teams, and driving continuous improvement. You will play a key role in supporting Work in Progress (WIP) management, invoicing accuracy, process compliance, and cross-functional collaboration across the business.

Responsibilities

• Lead, coach, and support the administration team to achieve operational and customer service objectives.
• Allocate workloads, manage priorities, and balance team capacity to meet business deadlines.
• Develop team capability through training, mentoring, and performance support.
• Oversee end-to-end job administration processes, ensuring accuracy, quality, and timeliness.
• Support effective Work in Progress (WIP) management by monitoring job progress and identifying process bottlenecks.
• Review job documentation, estimates, invoices, and supporting records to ensure compliance and accuracy.
• Act as an escalation point for complex administrative and operational matters.
• Support invoicing, service entries, warranty administration, and coordination with finance teams.
• Maintain data integrity across ERP and business systems.
• Collaborate closely with Service, Workshop, Finance, Supply Chain, and Customer Service teams to support operational success.
• Promote a strong safety culture and ensure adherence to Sandvik policies, procedures, and values.

About You

To be successful in this role, you will bring:

• Demonstrated experience in an administration role within a service, workshop, or operational environment.
• Proven experience leading, coaching, or coordinating a team.
• Experience working with ERP systems and service or job-based processes.
• Strong understanding of WIP management, invoicing, and service administration processes.
• Certificate or Diploma in Business Administration or a related discipline.
• Excellent communication and stakeholder engagement skills.
• Strong customer service focus and relationship-building capabilities.
• Exceptional organisational skills with the ability to manage competing priorities.
• High attention to detail and a disciplined approach to processes.
• Strong problem-solving skills and a continuous improvement mindset.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.

To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What We Offer

• A competitive remuneration package
• Salary sacrifice options and Length of Service Recognition
• Paid Parental Leave and flexible working options
• A comprehensive Employee Assistance Program
• Employee referral programs
• Performance-based bonus incentives
• Recognition and reward programs aligned to individual and business performance

Sandvik is proud to be a WORK180 Endorsed Employer for Women, recognising our ongoing commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We are dedicated to fostering an inclusive and supportive workplace, and we encourage you to explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who We Are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We work collaboratively with customers to improve productivity, efficiency, and sustainability through innovation and technology.

We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander peoples. We are committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered to succeed.

For more information about this opportunity, please visit the Sandvik Careers website or contact Melanta Motilal - Talent Acquisition Specialist via email at [email protected] for role-related enquiries only.

Please note that applications sent directly via email will not be accepted. To be considered for this position, all applications must be submitted through the Sandvik Careers website.

Applications close: Monday, 17th August 2026 or earlier if a suitable candidate is identified.