Administration traineeship

About Maxima:
Maxima is a leading Group Training Organisation - we manage recruitment, placement and ongoing support of trainees and apprentices on behalf of our host employers. We aim to help you kick-start your career into the job or industry of your choice, boost your employment credentials and equip you with the skills and knowledge to be able to succeed in the future.
  
Host Employer:
Our Host Employer are qualified and experienced Insurance Broker, they work tirelessly to provide thousands of Australians with the highest level of protection for themselves, their business and the things they hold dear. For more than three decades they have been working diligently to ensure every client receives a friendly, professional, customised service.

The Role:
A full-time traineeship role, working 38 hours, Monday to Friday. Located within the Eastern City fringe at Norwood. Over the course of the traineeship, you will learn and develop relevant skills and knowledge within the insurance industry through working hands-on and completing study on-the-job, with the support of your Host Employer and dedicated Maxima Consultant. Upon successful completion of your traineeship, you will receive a Nationally recognised qualification, Certificate III in Business Administration.

Duties Include:

• Answer incoming calls
• Respond to internal and external enquiries
• Generate and follow up quotes
• Prepare client correspondence
• Provide updates on client status reports
• Assist with customer complaints, escalating where required
• General office administrative duties including board room preparation and stationery maintenance
• Credit Control

About You:

• Passion for creating a positive customer experience
• Proficient communication skills, both verbal and written
• High attention to detail
• Effective time management skills
• Recent school leavers are encouraged to apply

Role Requirements: 

• Previous customer service experience (highly desirable)
• National Police Clearance (or willing to obtain)
• Strong computer knowledge
• Ability to pass fit for work assessment including drug and alcohol screening
• Drivers Licence and reliable means of transport

How to apply:
Submit an application with your resume and a cover letter attached. We are interested in getting to know who you are and why you are interested in this role and not a generic AI response.

Applications without a cover letter will not be considered.
Please note this is a traineeship role, subject to traineeship eligibility, wages and other traineeship requirements and criteria. Only shortlisted candidates will be contacted.