Administration/Customer Service Assistant

We are looking for a confident, outgoing and highly organised Administration & Customer Service Assistant to join a rapidly growing air conditioning company based in Rochester.

This is a fantastic opportunity for someone with great people skills and a brilliant personality who enjoys speaking with customers and wants to become an important part of a growing business.

You'll be a key point of contact for new and existing customers, managing enquiries and incoming leads, booking site surveys and coordinating appointments with the wider team. This role will be very telephone based with both inbound and outbound calls.

The Role

• Handling incoming customer enquiries and leads
• Speaking with customers by phone and email
• Booking and coordinating site surveys
• Managing diaries and appointments
• Liaising between customers, surveyors, engineers and the wider team
• Following up enquiries and keeping customers updated
• General office administration and maintaining accurate records
• Helping keep the day-to-day office running smoothly

We're looking for someone who is friendly, energetic, confident and naturally engaging. You'll have a great telephone manner, strong organisational skills and genuinely enjoy dealing with people.

Previous administration, customer service, sales support or office experience would be beneficial. Industry experience is not essential – personality, attitude and customer service skills are particularly important.

The company is growing rapidly, with more staff joining the team as the business expands. For the right person, there is genuine potential for this position to develop into an Office Manager role, with increasing responsibility for the office and wider team.

If you're ambitious, organised, great with people and looking for a role you can really make your own, we'd love to hear from you.

Pay: £28,000.00-£31,000.00 per year

Benefits:

• Company pension
• Sick pay

Work Location: In person