Administration/IT Apprentice - Business Admin Level 3 Apprenticeship

Administration & IT Apprentice

We are looking for an enthusiastic and organised Administration & IT Apprentice to join our team within a busy GP practice environment.

This is a varied role combining business administration, patient services and IT support, making it an excellent opportunity for someone looking to start their career while gaining valuable experience within healthcare.

Working alongside our Governance, Finance and Practice Management teams, you will support the smooth day-to-day running of the practice, develop your IT and administrative skills and help us deliver an efficient and professional service to our patients and staff.

What you'll be doing

As an Administration & IT Apprentice, you will receive training and support while developing experience across several areas of the practice.

Your responsibilities will include:

IT & Systems Support

• Provide basic IT and software support to members of the practice team.
• Help staff use systems including SystmOne, Patient Access, AccuRx and other healthcare software.
• Troubleshoot straightforward IT queries and refer more complex issues to the appropriate IT support team.
• Assist with setting up new staff user accounts, including NHS Mail and internal systems.
• Support the installation and updating of software and equipment.
• Help maintain shared electronic files and folders.
• Assist with clinical reports, audits and data monitoring when required.
• Support staff with using IT systems effectively.

Patient & Administrative Support

• Greet and assist patients both face-to-face and over the telephone.
• Book, amend and cancel appointments where appropriate.
• Make telephone calls to patients when required.
• Support patient registrations and administrative updates.
• Process correspondence, documents and tasks within the clinical system.
• Help ensure patient information and records are accurate and up to date.

Clinical Administration & Referrals

• Support the processing of incoming correspondence and patient documentation.
• Assist with coding and summarising information within patient records.
• Communicate with clinical and non-clinical colleagues when further information or action is required.
• Assist with urgent, routine and two-week-wait referrals.
• Liaise with patients regarding appointments and referrals.
• Provide general word processing and administrative support.

Prescriptions

• Assist with the processing of repeat prescriptions where appropriate.
• Support prescription administration for nursing and residential homes.
• Liaise with GPs, Clinical Pharmacists and other healthcare professionals when required.

General Administration

• Attend team meetings when required.
• Take and type meeting minutes where appropriate.
• Assist with general office administration and maintaining stationery supplies.
• Provide administrative cover and support across different areas of the practice as required.

What we're looking for

We are looking for someone who is:

• Friendly, approachable and professional.
• Organised and able to manage different tasks.
• Comfortable using computers and keen to develop their IT skills.
• A good communicator, both verbally and in writing.
• Willing to learn and take on new responsibilities.
• Able to work well as part of a team.
• Reliable and able to follow instructions, policies and procedures.
• Able to handle confidential and sensitive information appropriately.

Previous experience within healthcare is not essential, as training and support will be provided.

Confidentiality & Data Protection

Working within a GP practice means you will have access to confidential patient information. You will be expected to maintain patient confidentiality at all times and handle information securely in accordance with GDPR, practice policies and relevant NHS guidance.

What you'll gain

This apprenticeship offers the opportunity to develop practical skills and experience in:

• Business administration
• NHS and GP practice systems
• Customer and patient service
• IT and digital systems
• Clinical administration
• Communication and teamwork
• Data handling and confidentiality
• Working within a professional healthcare environment

You'll work alongside experienced colleagues who will support you throughout your apprenticeship and help you build the skills and confidence needed to progress your career.

Job type: Apprenticeship
Role: Administration & IT Apprentice
Reports to: Governance Manager / Finance Manager / Practice Manager

Pay: £8.50 per hour

Expected hours: 37.5 per week

Work Location: In person