Administration/Receptionist

About the Role:

Are you highly organised, customer-focused, and ready to be the face of a busy, premium automotive business? Perth Detailing Centre is seeking an Admin / Receptionist to join our Operations team. In this crucial role, you will act as the vital bridge between our inbound sales booking team and our workshop technicians.

We are looking for someone flexible who can handle a little pressure during busy periods and brings a positive, can-do attitude to the workplace. We firmly believe that specific skills can be trained, so if you have the right mindset and a passion for delivering exceptional customer experiences, we want to hear from you!

Note: No prior automotive experience is required.

What You Will Do

Customer Experience: Warmly welcome walk-in customers and clients dropping off vehicles. Manage vehicle intake, establish collection times, and conduct professional handovers when customers return.

Quality Assurance: Conduct quick final walkarounds of vehicles to ensure they are exactly as promised (clean, keys ready) before notifying the customer for collection.

Upselling & Support: Educate customers on aftercare, confidently recommend relevant retail products, and act as the first point of contact for feedback.

Administration & Operations: Process payments, generate invoices, track retail stock, and assist the sales team with overflow calls and emails.

Data & Scheduling: Manage workshop technician calendars, perform regular data hygiene tasks to ensure bookings are transparent, and verify that automated customer communications are triggering correctly.

Marketing: Actively drive our online reputation by securing 5-star Google Reviews during handovers, handle basic social media scheduling, and monitor incoming reviews.

About You

The Essentials: Strong background in customer service and administration/front-desk reception.

The Mindset: A positive, can-do attitude with the flexibility to adapt to changing daily workflows. You thrive under pressure and can multitask effectively, balancing walk-in customers with workshop demands.

Detail-Oriented: You have strong organisational skills, ensuring accurate data entry, smooth calendar management, and a presentable showroom.

An Advantage (But Not Essential): Previous experience in a similar operational role, as well as familiarity with ServiceM8, GoHighLevel (Lead Connector), or basic social media scheduling tools.

Why Join Us? At Perth Detailing Centre, you will be a central part of a collaborative team where your organisational skills and positive attitude directly impact our daily success. We offer comprehensive training on our specific systems and processes to ensure you succeed in the role.

To Apply Please submit your resume and a brief cover letter outlining your customer service and administration experience.