Administrative Aide

Service Coordinator

Position Overview

• Internal Job Title: Service Coordinator
• Location: San Diego, CA
• Employment Type: 12-Month Contrac

Work Schedule

• Initial Training: Onsite, five days per week
• After Training: Four days onsite, with Fridays remote
• Working Hours: 6:30 AM - 3:30 PM

Compensation & Rates

• Maximum Pay Rate: $34-39 per hour

Job Summary

The Service Coordinator plays an important administrative and customer support role within the Service Planning department. This position supports Service Planners by coordinating customer requests, scheduling appointments, maintaining accurate records, and collaborating with external contractors to ensure projects and service activities progress efficiently.

The ideal candidate is organized, adaptable, flexible, and able to work effectively in a team-oriented environment.

Key Responsibilities

• Answer customer calls and provide administrative support.
• Coordinate and schedule customer appointments and service activities.
• Maintain, update, and manage spreadsheets and related records.
• Coordinate with external contractors to schedule and track work.
• Monitor follow-up items and ensure outstanding requests are addressed.
• Provide day-to-day administrative support to Service Planners.
• Assist with scheduling, dispatching, filing, word processing, and general office tasks as needed.
• Support financial recordkeeping, meeting coordination, and special projects when required.
• Help ensure customer requests and service projects move forward efficiently.

Required Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent organizational and time-management skills.
• Familiarity with Microsoft Office applications.
• Ability to manage multiple tasks and maintain accurate records.
• Strong customer service and administrative support skills.
• Ability to work collaboratively with internal teams and external contractors.
• Flexibility and the ability to adapt to changing priorities.

Preferred Candidate Qualities

The strongest candidates will demonstrate:

• Flexibility: Willingness to adjust to changing schedules, priorities, and business needs.
• Adaptability: Ability to respond effectively to new processes and evolving requirements.
• Teamwork: A collaborative mindset and willingness to support colleagues and shared goals.

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