Administrative and Client Services Coordinator

Overview

We currently have an opportunity in our Mississauga office for an Administrative and Client Services Coordinator. The individual in this role must be proactive, highly organized, and customer-focused to support pricing, billing, and customer care operations. This role is ideal for someone who excels at managing multiple responsibilities, providing administrative support, coordinating client requests, and ensuring a seamless customer experience while maintaining accuracy and attention to detail.

The successful candidate will play a key role in ensuring accurate pricing and billing while also being an operational support for our Customer Care team. Strong communication skills, attention to detail, and a customer-focused attitude are essential.

The ideal candidate must have at least 2 years of Transportation / Warehousing industry experience. Candidates who do not meet this requirement will not be considered.

Responsibilities

Pricing & Billing

• Create and maintain customer pricing records and maintain organized billing documentation
• Review pricing information for accuracy and consistency in preparation for invoicing.
• Resolve billing discrepancies and assist with customer account inquiries.
• Provide administrative support related to pricing and billing activities.

Operations and Customer Care Support

• Support the Operations and Customer Care teams.
• Assist in managing customer requests and inquiries.
• Enter and maintain customer information in company systems.
• Help ensure timely resolution of customer concerns.
• Support the delivery of exceptional customer service experiences.

Qualifications

• High school diploma required; Associate's degree or equivalent experience preferred.
• 2+ years of administrative, billing, customer service, or related experience preferably in the Logistics/Transportation/Warehouse industry.
• Strong proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word.
• Experience with accounting, ERP, CRM, or billing systems is an asset.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills

• Experience with pricing administration or invoicing.
• Canadian customer service or customer care experience in the Logistics, Transportation and Warehousing industries
• Strong problem-solving abilities.
• Ability to work independently and collaboratively within a team.

Company Description

Critical Path is a privately owned provider of asset-based transportation, logistics, courier and warehousing services. We offer Truckload, Less-Than-Truckload, Logistics, Courier, Specialty and Warehousing services throughout North America.

We offer a great culture and work environment, opportunities for growth and advancement and a very competitive Compensation Package.

Pay: $20.00-$25.00 per hour

Expected hours: 40.0 per week

Work Location: In person