Administrative & Customer Relations Executive

• Provides administrative support to ensure efficient operation of the office.
• Answers phone calls, schedules appointments, and supports customers.
• Ensure compliance with company policies and legal regulations.
• Coordinate with various departments to ensure smooth workflow and communication.
• Assisting the Sales and After Sales Team if required.
• Exhibits polite and professional communication via phone, e-mail, and mail.
• Supports the team by performing tasks related to organization and strong communication.
• Provides information by answering questions and requests.
• Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.
• Contributes to team effort by accomplishing related results as needed.
• Handle customer service enquiries and calls.
• Book and confirm service appointments.
• Update customers on service status.
• Follow up for feedback and service reminders.
• Manage complaints and escalate when needed.
• Promote service packages and loyalty programs.
• Maintain customer records in DMS.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,150.00 - RM2,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• What is your expected salary?

Work Location: In person