Administrative & Member Services Coordinator

Leadership Martial Arts – Southington, CT

Job Type: Part Time
Schedule: Flexible but ideally M,W,F 2:00-5:00pm
Pay: $20-$23 per hour, based on experience

About Leadership Martial Arts

Leadership Martial Arts is a family-focused martial arts and youth-development center dedicated to developing the leaders of tomorrow, one black belt at a time. We provide martial arts classes, leadership training, after-school care, camps, birthday parties, and community events for children and families throughout the Southington area.

We are seeking a friendly, organized, and dependable Administrative & Member Services Coordinator who enjoys working with families and can keep up with a busy, energetic environment.

Position Overview

This position is responsible for providing excellent customer service, maintaining accurate member records, assisting with enrollment and billing, communicating with current and prospective families, and supporting our social media and marketing efforts.

The ideal candidate is warm and professional, highly organized, comfortable with technology, and able to manage several responsibilities without losing attention to detail.

Key Responsibilities

• Welcome students, parents, and visitors with a friendly and professional attitude
• Answer phone calls, emails, social media messages, and general inquiries
• Follow up with prospective students and schedule introductory lessons
• Assist families with registrations, memberships, camps, events, and birthday parties
• Enter and maintain accurate member, attendance, billing, and contact information
• Process payments and assist with routine account questions
• Communicate schedule changes, reminders, promotions, and upcoming events
• Create and schedule engaging Facebook and Instagram posts
• Take appropriate photos and short videos during classes and events
• Assist with email and text-message campaigns
• Maintain waivers, forms, attendance records, and other confidential information
• Help organize camps, Parent Night Out events, graduations, school programs, and special events
• Monitor office and retail inventory
• Keep the front desk and lobby organized, welcoming, and professional
• Provide general administrative support to the owner and instructional team

Required Qualifications

• Previous experience in administration, data entry, customer service, hospitality, childcare, or a related role
• Excellent written and verbal communication skills
• Strong attention to detail and accurate data-entry skills
• Friendly, patient, and confident when communicating with parents and children
• Comfortable answering phones and speaking with prospective customers
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Dependable, punctual, and able to work independently
• Comfortable using email, spreadsheets, online scheduling systems, and customer-management software
• Professional judgment when handling payments and confidential family information
• Willingness to complete a background check

Preferred Qualifications

• Experience working in a martial arts school, youth program, childcare center, fitness facility, or membership-based business
• Experience with lead follow-up, appointment scheduling, or membership enrollment
• Familiarity with Canva, Facebook, Instagram, Google Workspace, and Microsoft Office
• Basic photography, video-recording, or social media content experience
• Experience coordinating events, camps, or children’s programs
• Experience processing payments or managing customer accounts
• First Aid and CPR certification

The Right Person for This Position

You may be a great fit if you:

• Genuinely enjoy helping children and families
• Take ownership of your responsibilities and follow through consistently
• Can remain calm, friendly, and solutions-focused during busy periods
• Notice small details before they become larger problems
• Are comfortable following up with leads and asking families to schedule a trial
• Communicate clearly and professionally, even during difficult conversations
• Bring positive energy while maintaining appropriate boundaries and professionalism
• Are willing to jump in and help wherever needed

What We Offer

• A positive, family-focused working environment
• The opportunity to make a meaningful impact on local children
• Training on our systems, programs, and communication standards
• Opportunities for increased responsibility as the business grows
• 25% Discount off tuition for immediate family members

How to Apply

Please submit your résumé along with a short message explaining:

• Why you are interested in working with Leadership Martial Arts
• Your experience working with customers, parents, or children
• Your experience with administrative work and social media
• Your general availability

Pay: $20.00 - $24.00 per hour

Expected hours: 15.0 per week

Work Location: In person