Administrative & Operations Assistant | WFH | Night Shift | Up to PHP70K

Keep Music Education Running in Perfect Harmony

Behind every successful lesson and performance is an operation that never misses a beat. As an Administrative and Operations Assistant, you'll orchestrate scheduling, bookkeeping, communications, and executive support for a music education business. Broaden your expertise, gain valuable international exposure, and take your career global without leaving the Philippines.

Your Career Snapshot

• Employment Type: Full-time
• Shift: Night Shift, Weekends Off
• Work Setup: Work From Home
• Salary: PHP 40,000 - PHP 70,000

Exciting Perks Await!

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• HMO coverage with free dependent upon regularization
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Required Qualifications

• 3 years of experience in administrative support, executive assistance, operations, office management, or a similar role
• Strong accounting and bookkeeping knowledge
• Experience with QuickBooks
• Strong proficiency in Microsoft Excel, including formulas, sorting, filtering, reporting, and data organization
• Experience creating professional newsletters or email campaigns using Kit or a comparable email marketing platform
• Excellent written and verbal communication skills
• Exceptional organizational skills and attention to detail
• Strong calendar and scheduling management skills
• Ability to learn new software and systems quickly
• Ability to work accurately and efficiently in a fast-paced environment
• Excellent judgment and problem-solving skills
• Ability to prioritize competing responsibilities without losing track of details
• Ability to work independently and take ownership of responsibilities from beginning to completion

Preferred Qualification

• Experience working with a music school, private school, educational organization, or other scheduling-intensive business
• Experience supporting an executive, founder, or business owner
• Experience managing large student or client schedules
• Familiarity with My Music Staff
• Experience with CRM, scheduling, email marketing, and automation platforms
• Experience with Canva and basic social media management
• Experience coordinating events, performances, competitions, or educational programs

Your Daily Tasks

Executive & Administrative Support

• Manage and organize the Director's calendar, appointments, meetings, deadlines, and scheduling priorities
• Anticipate upcoming needs, conflicts, deadlines, and follow-up items
• Maintain organized records, documents, correspondence, and administrative systems
• Prepare reports, spreadsheets, correspondence, and other materials as needed
• Track outstanding tasks and ensure important matters progress through completion
• Handle confidential business, student, family, and financial information with discretion

School Operations & Scheduling

• Manage and maintain the school's master schedule, faculty schedules, private lessons, group classes, and multiple school locations through My Music Staff
• Maintain accurate student, teacher, enrollment, and scheduling records
• Coordinate schedule changes, make-up lessons, teacher substitutions, new enrollments, and withdrawals through My Music Staff
• Communicate regularly with instructors regarding schedules, student changes, and operational needs
• Identify scheduling conflicts and resolve them quickly and efficiently
• Assist with school calendars, competitions, performances, recitals, and other special events

Email & Communication

• Monitor and manage incoming administrative emails
• Respond to routine emails professionally and accurately, generally within 14 hours during the workweek
• Communicate confidently and professionally with parents, students, faculty, schools, vendors, and business partners
• Determine which matters can be handled independently and which require the Director's attention
• Maintain appropriate follow-up to ensure important emails and requests receive timely action

Accounting & Financial Administration

• Apply strong accounting knowledge to day-to-day financial administration
• Support day-to-day bookkeeping and financial administration
• Use QuickBooks, when needed, and Microsoft Excel confidently
• Track tuition, invoices, payments, credits, outstanding balances, teacher compensation, and other financial information
• Review records for discrepancies and identify potential billing or accounting issues
• Maintain accurate financial spreadsheets and reports
• Coordinate closely with the company's accountant and provide requested documentation and information
• Assist with monthly reconciliations and financial reporting as appropriate
• Maintain strict confidentiality regarding financial information

Email Marketing & Digital Communications

• Create, format, schedule, and distribute professional newsletters and email campaigns using Kit
• Maintain and organize subscriber lists and email communications
• Create basic graphics, announcements, flyers, and other materials using Canva
• Assist with website and social media updates as needed
• Maintain consistency and professionalism across communications

Systems & Organization

• Develop strong proficiency in the organization's operational platforms and systems
• Maintain organized digital files and accurate databases
• Create and improve administrative processes as needed
• Use technology and automation where appropriate to improve efficiency
• Maintain checklists, recurring workflows, calendars, and deadlines to ensure routine responsibilities are completed without repeated reminders

Success in This Role

• Maintain accurate student and faculty schedules with minimal errors or conflicts
• Respond to emails and administrative requests promptly and professionally
• Keep financial records, spreadsheets, and documentation accurate and organized
• Anticipate deadlines, scheduling needs, and operational priorities before follow-up is required
• Deliver newsletters, communications, and administrative materials on schedule
• Track outstanding matters and follow through consistently from start to completion
• Enable the Director to rely on routine operations without repeated reminders or status checks

About the Client

Elida Dakoli operates in music education, bringing classical expertise, professional performance experience, and disciplined instruction to student development. Built on extensive piano training and doctoral-level musical study, her work creates an environment where artistry and education flourish together. Through structured lessons, faculty coordination, student scheduling, recitals, performances, and competitions, she supports aspiring musicians and their families with high-quality learning experiences designed to strengthen technical ability, confidence, discipline, creativity, and a lifelong appreciation for music.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!