Administrative & Operations

We are looking for a proactive, organised and commercially minded Sales & Workshop Manager to oversee daily business operations, manage customer enquiries and bookings, and ensure the workshop runs efficiently.

The ideal candidate will have excellent communication and customer service skills, strong organisational abilities, and experience managing a busy automotive or workshop environment.

Key Responsibilities

Sales & Customer Service

• Handle incoming calls, emails, WhatsApp messages and online enquiries.
• Respond to customer enquiries, prepare quotations and follow up on potential sales.
• Convert enquiries into confirmed bookings and maximise sales opportunities.
• Maintain excellent customer relationships and provide regular updates.

Administration & Bookings

• Manage the booking calendar, appointments and workshop schedules.
• Coordinate customer bookings with available technicians and workshop capacity.
• Maintain accurate customer records, job sheets and administrative documentation.
• Handle deposits, invoices and payments where required.

Workshop Operations

• Oversee the day-to-day running of the workshop.
• Coordinate technicians, allocate jobs and monitor progress.
• Ensure jobs are completed efficiently and to the required quality standards.
• Manage vehicle check-ins, handovers and customer collections.
• Monitor materials, stock levels and workshop requirements.

Business Operations

• Identify opportunities to improve efficiency, customer satisfaction and sales.
• Resolve customer issues professionally.
• Ensure the workshop remains organised and operates smoothly.
• Provide regular updates to management on bookings, sales and operational performance.

Skills & Experience

• Previous experience in sales, customer service, administration or workshop management.
• Automotive or garage experience preferred.
• Excellent communication and telephone skills.
• Strong organisation and time-management abilities.
• Confident handling quotations, customer enquiries and sales follow-ups.
• Comfortable using computers, booking systems and Microsoft Office.
• Able to multitask and work effectively in a fast-paced environment.
• Professional, reliable and able to work independently.

Personal Attributes

• Proactive with a strong sense of responsibility.
• Commercially aware and focused on generating sales.
• Customer-focused with a professional attitude.
• Able to lead and coordinate a team.
• Organised, trustworthy and solutions-oriented.

The Role

This is a hands-on management position combining sales, administration, customer service and workshop operations. The successful candidate will play an important role in ensuring the business operates efficiently while delivering an excellent customer experience.

Pay: £30,000.00-£40,000.00 per year

Work Location: In person