Administrative & Operations Coordinator

About the Role

Thermokill is looking for a reliable, organized, and detail-oriented Administrative & Operations Coordinator to support our daily business operations. The ideal candidate will manage administrative tasks, coordinate customer communications, prepare invoices and inspection reports, assist with payroll, and help improve our online presence.

We are looking for someone who can work independently, communicate professionally, multitask effectively, and take ownership of their responsibilities.

Key Responsibilities

Administrative & Financial Support

• Assist with payroll preparation and processing.
• Prepare, issue, and track customer invoices.
• Maintain accurate company records, documents, and administrative files.
• Organize paperwork and support general office operations.

Customer Service & Communication

• Answer incoming emails and customer inquiries promptly and professionally.
• Communicate with customers regarding appointments, services, invoices, and reports.
• Follow up with clients when necessary and maintain positive customer relationships.

Inspection Reports & Documentation

• Prepare and review inspection reports for accuracy and completeness.
• Send completed inspection reports to clients in a timely manner.
• Maintain organized inspection records and customer documentation.

Qualifications

• Strong organizational and time-management skills.
• Excellent written and verbal English communication skills.
• Proficiency with email, Microsoft Office or Google Workspace, and general computer applications.
• Experience with invoicing, payroll administration, or bookkeeping.
• Strong attention to detail and accuracy when handling reports and financial documents.
• Basic knowledge of digital marketing, Google SEO, and website management.
• Ability to work independently, prioritize tasks, and meet deadlines.

Preferred Qualifications

• Previous experience in office administration or operations coordination.
• Experience with accounting or invoicing software.
• Familiarity with Google Analytics, Google Search Console, and Google Business Profile.
• Experience with WordPress or other website content management systems.

Ideal Candidate

We are looking for a proactive, dependable individual who is comfortable handling both administrative responsibilities and basic digital marketing tasks. The successful candidate will help keep our operations organized while contributing to customer satisfaction and the growth of Thermokill.ca.

Pay: $17.95-$20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Casual dress
• On-site parking

Education:

• Bachelor's Degree (preferred)

Experience:

• Administrative: 1 year (preferred)

Language:

• Farsi (preferred)

Willingness to travel:

• 100% (required)

Work Location: Hybrid remote in Richmond Hill, ON L4B 1B4