Administrative & Practice Support Coordinator — Multi-Location

About the role

We are hiring an organized, personable, and dependable Administrative & Practice Support Coordinator to support Encore across our locations and corporate wellness events.

This position reports directly to practice ownership and supports the company as a whole. Your assignments will vary throughout the week: one day may involve an event, another patient coordination, and another administrative follow-up or a project for ownership.

You should enjoy variety, feel comfortable working with different teams, and take pride in completing both routine tasks and larger assignments. This is a hands-on individual contributor position rather than a front desk supervisory role.

Responsibilities

Support patient experience, scheduling, check-in, check-out, and other front desk functions as assigned.

Help patients navigate appointments and services, communicating clearly with clinical and administrative teams.

Represent Encore at corporate wellness events, including preparation, setup, welcoming attendees, and breakdown.

Ensure event leads are accurately recorded and handed off for timely follow-up.

Track event results, including leads collected, follow-up status, and appointments booked, in coordination with our virtual assistants.

Work with virtual assistants and office teams to keep assignments moving and verify completion.

Complete administrative projects, maintain trackers, organize materials, and follow up on outstanding items.

Support office readiness, supplies, and practical needs across locations.

Provide concise updates to ownership on completed work, pending items, and issues requiring a decision.

Protect patient confidentiality and maintain professional communication.

Travel between Encore’s Manhattan locations and local event venues as scheduled.

What we are looking for

At least two years of relevant experience in healthcare administration, patient services, hospitality, events, or office support.

Strong communication skills and a warm, professional manner.

Excellent organization, attention to detail, and follow-through.

Ability to work independently while asking for clarification when priorities conflict.

Comfort switching between patient-facing work, events, and administrative assignments.

Confidence using email, calendars, spreadsheets, and task-management tools.

Willingness to learn medical scheduling and electronic health record systems. Consistent availability for the Tuesday–Saturday schedule and work across Manhattan locations.

Healthcare or wellness practice experience preferred.

Success in this role means patients feel supported, events are organized, follow-up is completed, and ownership has a clear picture of progress.

To apply

Submit your résumé and a brief note explaining why a varied, cross-location role appeals to you. Include an example of an assignment you independently carried through to completion.

Encore is an equal opportunity employer.

Pay: $23.00 - $27.00 per hour

Expected hours: 35.0 – 40.0 per week

Work Location: In person