Administrative & Scheduling Coordinator

Australian Client | Work From Home (PH)

Full-time | Long-term | Remote
Monday–Friday | 5:00 AM–2:00 PM PHT

About the Role

We're hiring an Administrative & Scheduling Coordinator to support an established Australian electrical services business working with real estate agencies.

This is a hands-on coordination role. You'll be working with Australian property managers, tenants and electricians by phone and email — booking jobs, managing changes, and keeping everyone informed from the first call through to completion.

If you're organised under pressure, confident communicating with Australian clients, and enjoy being the person who keeps everything moving, you'll do well here.

What You'll Do

• Communicate with Australian property managers, tenants and technicians by phone and email
• Book, reschedule and coordinate electrician jobs across multiple properties
• Manage ETAs, delays, cancellations and urgent changes
• Follow up on bookings, quotes and job updates
• Keep job notes, schedules and records accurate in the scheduling system
• Send booking confirmations and reminders
• Support day-to-day admin and coordination tasks

This is an active coordination role, not passive admin.

What We're Looking For (Must-Have)

• Real experience with Australian clients. You've communicated directly with Australian customers, including by phone. Email or chat-only experience is not sufficient.
• Service coordination or scheduling experience. At least 2 years recent experience in admin, scheduling, dispatch or operations, including booking/rescheduling, follow-ups and customer updates.
• Strong English communication. Clear, confident written and spoken English. Calm, professional and organised under pressure.
• WFH and tech-ready. Comfortable using CRMs, job scheduling software and email. Reliable internet and a quiet home setup.

Experience That's a Plus

• Real estate or property management support
• Trades or technician scheduling — electrical, HVAC, telco, maintenance, compliance
• Quote preparation and follow-ups
• Managing busy schedules with frequent changes

Benefits

• ₱40,000 – ₱50,000 per month
• 100% work from home
• Full-time, permanent Philippine employment with Offshore 24/7, supporting an established Australian business
• Monday to Friday, 5:00 AM – 2:00 PM PHT
• Complete WFH equipment provided — company laptop and all equipment required for your role
• HMO coverage from Day 1
• 20 days paid leave per year — 15 annual leave + 5 sick leave, accruing from Day 1
• 13th month pay
• Government-mandated benefits
• Annual rate and performance review
• Comprehensive training and ongoing professional development
• Regular staff events and team activities

Important Note

Immediate start only. Only apply if you can begin straight away and you have real experience communicating directly with Australian customers.