Administrative Assistant 1 (PCN 082149)

The Division of Corporations, Business & Professional Licensing, is recruiting for an Administrative Assistant 1 located in Anchorage! What You Will Be Doing We are an agency that values internal growth, with many staff advancing through the ranks over time. This position is intended to support licensing activities and offers an excellent opportunity for the incumbent to learn about professional licensing and prepare for the next step in their career with us. The role provides technical and administrative support for the State of Alaska’s Professional Licensing section and involves working with a wide variety of processes that use multiple technologies, proprietary software, applications, and media specific to the licensing unit.

In addition to core licensing responsibilities, this position also serves as backup support to the administrative team and will work directly with customers both in person and via phone and email ensuring they receive timely, accurate, and professional assistance.

Our Organization, Mission, And Culture The Division of Corporations, Business and Professional Licensing is a place where people can build meaningful and lasting careers. Our mission is to ensure that competent, professional, and well regulated commercial services are available to Alaska consumers. We are proud to be an agency that values growth, learning, and teamwork.

Our work is guided by core commitments that shape who we are:

• Customer Service: We take pride in helping Alaskans and supporting the professionals and businesses we serve.
• Participation: We value and recognize the contributions of our staff everyone plays a role in our success.
• Quality: We strive for excellence through careful attention to detail and continuous improvement.
• Openness: We foster a collaborative environment where teamwork, creativity, and fresh ideas are always welcome.

Benefits Of Joining Our Team We foster personal growth, independent work and judgement. Our office offers a fun, team oriented atmosphere with a strong emphasis on excellent customer service.

To learn more about our agency, please visit our website: https://www.commerce.alaska.gov/web/cbpl

The Working Conditions You Can Expect Corporations, Business and Professional Licensing is in downtown Anchorage on the 15th floor of the Alaska State Office Building.

Workstations have new furniture and ergonomic lifting desktops. The daily work environment is fast paced with priorities continuously changing. This position will work in the office supporting licensure for multiple programs and acting as a backup to the Admin team.

Who We Are Looking For

• Organization and Attention to Detail: Ability to remain organized with projects and multiple email inbox management, thorough when performing work and display of a high level of effort and commitment towards performing work.
• Communication Skills: Strong interpersonal communication abilities; ability to communicate clearly and concisely in writing or verbally; ability to write with minimal typos or grammatical errors.
• Adaptability: Adjusts planned work based on priorities and needs as they arise; ability to provide critical thinking to address multiple demands and competing priorities.
• Self-Motivated and Managed: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
• Customer Service: Anticipates and meets the needs of both internal and external customers.

Minimum Qualifications Six months of advanced clerical experience. This experience includes work such as Office Assistant 2, Accounting Clerk, and similar classes with the State of Alaska or the equivalent with another employer.

OR

Six months of any combination of post-secondary education, vocational education, and/or advanced-level clerical experience. (Three semester or four quarter hours of post-secondary education are equal to one month of experience; 150 hours of vocational education are equal to one month of experience.)

Special Note Examples of advanced clerical experience include:

• Reviewing complex or questionable applications or documents and searching files and regulations to determine accuracy of information to clarify applicant status; using judgment in applying criteria, rules, regulations, and policies; providing information to organizational unit staff on administrative processes and procedures; tracking expenditures; and completing necessary administrative paperwork according to regulations.
• Composing letters and memoranda; completing and reviewing forms for completeness and accuracy using readily available information from multiple sources and established guidelines and procedures. Examples of such tasks include time sheets, appointment paperwork, or required drug testing notifications for employees in positions requiring possession of a valid Commercial Driver's License (CDL).

Additional Required Information If selected, provide the following at the time of the interview: If available: Three (3) professional references (must be former/current supervisor), one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).

If available: A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.

EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

Work Experience If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to [email protected].

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Contact Information

For specific information in reference to the position please contact the hiring manager at: Karmen Saviers Administrative Assistant 3 [email protected]

Careers With The State Of Alaska Offer MANY Benefits The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental

• The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.

• AVTEC

• Confidential

• Correctional Officers

• Marine Engineers

• Mt. Edgecumbe Teachers

• Supervisory

• Unlicensed Vessel Personnel/Inland Boatman's Union

• Exempt employees (not covered by collective bargaining)

• The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.

• General Government

• Labor, Trades and Crafts

• Public Safety Employees Association

• Masters, Mates & Pilots

• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for

• Term life (employee, spouse or qualified same sex partner, and dependents)

• Long-term and short-term disability

• Accidental Death and Dismemberment

• Long-term care (self and eligible family members)

• Supplemental Survivor Benefits

• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year