Administrative Assistant A1

Overview

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent.  Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile.  As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent.  We’re passionate about helping companies build a diverse, winning workforce and about building our home team.  We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

• Collect outstanding accounts receivable, including follow-up on uncollectable checks.
• Partner with sales and finance to resolve overdue accounts and maintain customer relationships.
• Review and release orders on credit hold and evaluate customer account updates.
• Monitor AR aging, DSO, and delinquency metrics through regular report analysis.
• Ensure accuracy of customer data and maintain customer files.
• Set up new accounts, send welcome letters, and respond to credit inquiries.
• Apply customer payments (checks, credit cards, electronic) daily and accurately.
• Investigate and resolve billing issues, service charges, and chargebacks.
• Support monthly and year-end closing activities by preparing schedules and documentation.
• Help develop and update internal SOPs and improve AR processes.
• Attend monthly credit meetings and maintain credit group updates.
• Communicate regularly with customers to resolve issues and improve cash flow.

Qualifications

• From 2 to 4 years of experience in accounts receivable, collections, or a business-related environment.
• High school diploma or equivalent (college coursework a plus).
• Strong accounting, organizational, and customer service skills.
• Proficient in Microsoft Excel and Word; capable of creating spreadsheets with basic formulas.
• Excellent verbal and written communication skills.
• Ability to prioritize, manage multiple tasks, and maintain a positive attitude.
• Strong math skills and attention to detail.