Administrative Assistant / Bookkeeper

About the role

In this dual role, you will be the backbone of our office operations, providing high-quality administrative support while managing day-to-day bookkeeping tasks. You'll work closely with our operations team to ensure smooth service delivery and positive outcomes for our clients.

Key responsibilities

• General administrative duties including phone and email support
• Invoicing, accounts payable/receivable, and reconciliation
• Maintaining accurate client and financial records
• Assisting with monthly billings/invoicing's and client statements
• Supporting compliance and reporting requirements
• Liaising with clients, carers, and external stakeholders
• Keeping track of all payments and processing payments on Xero
• Providing warm, professional service aligned with our values

About you

• Certificate III or IV in Business Administration, Accounting, Bookkeeping, or a related field
• Demonstrated experience in an administrative and/or bookkeeping role
• Solid understanding of bookkeeping principles
• Strong attention to detail and organisational skills
• Confident using accounting software such as Xero or similar and Microsoft Office
• Excellent communication and interpersonal skills
• A compassionate, client-focused approach
• Experience in aged care, healthcare, or community services (highly regarded)
• Ability to work independently and manage deadlines
• Be able to perform under pressure

About us

At Empower Plus Care, we are passionate about supporting older Australians to live safely, comfortably, and independently in their own homes. Our dedicated team works collaboratively to deliver high-quality, person-centred care that truly makes a difference. We pride ourselves on building genuine relationships with our clients, their families, and each other, ensuring dignity, respect, and well-being are at the heart of everything we do.

Benefits

• Purpose-driven work that genuinely makes a difference
• Supportive and friendly team environment
• Stable role within a growing community care organisation
• Convenient office location and parking space
• Opportunity to build a long-term career in the aged care sector