Administrative Assistant-Call Center

Administrative Assistant-Call Center

ProDirect Laboratory

PRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers.

Let's redefine excellence, together.

Job description

Position Highlights:

We are rapidly expanding our US team and are seeking a successful, enthusiastic, and self-motivated Administrative Assistant-Call Center. Are you passionate about speaking with medical professionals, and building consultative relationships? As a key player in our Company, you will play an important role in the growth and success of PRODIRECT Dental Lab. The Administrative Assistant supports the Call Center and Customer Service team by monitoring case activity, verifying billing and invoice information, tracking communications with dental offices, and ensuring that follow-up activities are completed in a timely manner. This position requires strong attention to detail, organization, communication skills, and the ability to identify and resolve discrepancies.

About us:

Mission Statement: To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence.

Office Based:

ProDirect Dental Laboratory

160 Chubb Ave, Suite 102

Lyndhurst, NJ 07071

Key Responsibilities:

Call Monitoring and Follow-Up

· Monitor missed calls voice mail and call activity within Zoom.

· Review missed calls to ensure that calls from dental offices are returned promptly.

· Check call records to verify that dental offices have received appropriate follow-up.

· Identify calls that have not been returned and communicate with the appropriate team member to ensure follow-up is completed.

· Assist in maintaining accurate call records and documentation.

· Monitor voicemail and other communication channels as assigned.

General Mailbox Management

· Monitor the company's general mailbox throughout the day and make sure every incoming message is reviewed promptly.

· Respond directly to general inquiries that don't need a specific department.

· Route messages that need a specific department to the right team (such as Customer Service, Billing, Production, or Shipping), and make sure each one is received.

· Follow up on routed messages to confirm they're resolved, and keep the mailbox organized so nothing is missed or left unanswered.

Due Date Review Data validation

· Review case due dates in the Excel tracking sheet every day to make sure they're accurate and matching.

· Find and fix any conflicting or overlapping due dates, such as duplicate entries, dates that don't match the case details, or too many cases due on the same day.

· Tell the right department or team member right away about any date that needs to be adjusted, and update the sheet once it's settled.

· Keep the spreadsheet organized so the team has a reliable schedule to work from and no case misses its deadline.

System Message Monitoring

· Check messages in the lab's system several times throughout the day so nothing sits unread.

· Review each message and send it to the right department based on what it's about, such as a case question, a billing issue, or a delivery request.

· Confirm that each department received its messages, and follow up on any that haven't been answered.

· Flag anything urgent or unclear to a supervisor right away, so every message ends up with the right person and gets handled on time.

Administrative Responsibilities

· Maintain organized and accurate records.

· Enter and update information in company systems.

· Prepare reports or tracking documents as requested by management.

· Assist with identifying recurring case, billing, or communication issues.

· Maintain confidentiality of company, patient, doctor, and account information.

· Perform other administrative duties as assigned.

Qualifications

· High school diploma or equivalent required.

· Previous administrative, customer service, call center, or dental industry experience preferred.

· Strong attention to detail and accuracy.

· Excellent organizational and follow-up skills.

· Strong written and verbal communication skills.

· Ability to manage multiple tasks and priorities.

· Comfortable working with computer systems, Zoom, excel, and other company software.

· Ability to identify discrepancies and take appropriate action to resolve them.

· Ability to work independently while also communicating effectively with the team.

Job Type: Temporary could go to a Permanent position

Pay-$21.00+

Benefits: Permanent Position:

• 401(k) + 3% corporate match
• Dental/Health/Vision insurance
• Vacation and Holidays
• Referral program
• Career advancement opportunities

Work Location:

ProDirect Dental Laboratory

160 Chubb Ave, Suite 102

Lyndhurst, NJ 07071

Pay: From $21.00 per hour

Expected hours: 40.0 per week

Work Location: In person