Administrative Assistant

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. MVP was founded with the aim to be a bridge between highly skilled offshore professionals and small, medium, and large-sized enterprises. MVPs build rapport with clients to help them scale ridiculously fast.

Are you hungry for growth, passionate about learning and looking for a fun working environment? We got you! Join our growing team of MVPs!

We are looking for top talents who can effectively deliver excellent support to our valued Clients. We offer learning opportunities, career growth and work-life balance.

Work Management Coordinator

Job Description:

·        Monitor and update SiteTrax and client systems to schedule tickets for work.

·        Validate incoming tickets to ensure all the correct information is available and recorded for the job to proceed.

·        Schedule work to Delivery Partners with correct skills and capabilities.

·        Provide real-time updates and management of client and client systems, including SiteTrax.

·        Monitor tickets for work and update any information sent back from Delivery Partners to ensure the completion of the job.

·        Call customers and arrange times for Delivery Partners to go on site.

·        Liaise with client representatives as directed by the Team Leader.

·        Provide call center support to customers as and when required.

·        Other duties as directed by the Team Leader which include providing reports to the Operations Team.

General:

·        Attend and constructively participate in team and company meetings.

·        Escalate all appropriate matters to the Host Employee or Host Manager or other appropriate client employee on a timely basis.

·        Adhere to relevant client policy or procedures.

·        Adhere to relevant company policies and procedures including Human Resources and Health and Safety policies and procedures.

·        Perform other reasonable duties as requested by management.

Qualifications:

·        Bachelor’s Degree in Administration, or any related.

·        Experience working in the telecommunications industry.

·        Experience in providing customer service for international customers.

·        Experience scheduling work to contractors.

Key Systems and Software:

·        Microsoft SharePoint.

·        Microsoft Outlook.

·        Microsoft Teams.

·        Microsoft Excel.

·        Microsoft Project.