Administrative Assistant

About Us

CYCMOTOR was founded by bike and MTB enthusiasts to reinvent electric bike systems. We build high-performance drive systems that turn ordinary bicycles into powerful electric machines—trusted by riders in over 20 countries and by e-bike manufacturers worldwide.

As part of CYC Technology Group (https://cyc-technology.com), alongside EBMX, BONNELL, and Ristretto, we cover the full e-mobility spectrum, from ultra-efficient drive systems to premium electric motorcycles. With global offices across Hong Kong, mainland China, Australia, and the US, and a team of over 130 passionate professionals, we move fast, collaborate closely, and thrive on impact.

We are now expanding our Hong Kong team to support the group's continued international growth. Come and join our exciting journey!

Job Responsibilities

• Manage daily customer emails and inquiries, providing timely and accurate responses while maintaining strong, professional communication with customers.
• Oversee the full order lifecycle, including coordination with operations teams, preparation of shipping documents, shipment arrangement, delivery confirmation, and logistics tracking. Proactively resolve any issues related to logistics and delivery.
• Handle the preparation, organization, and issuance of official invoices, ensure billing information is accurate, and follow up on outstanding payments.
• Provide support for various daily business operations and administrative tasks as assigned by the supervisor.

Job Requirements

• Bachelor’s degree or above in any discipline. Fresh graduates are welcome; candidates with relevant experience in customer service and foreign trade coordination will be preferred.
• Fluent in English and Cantonese; possesses strong English reading comprehension and email drafting capabilities, with English speaking, reading and writing proficiency at fluent or native level. Capable of conducting independent and efficient communication with overseas clients as well as local and international cross-functional teams.
• Detail-oriented, thorough, and highly responsible. Proficient in Microsoft Office and other basic office software, with strong skills in data and document verification.
• Able to work under pressure, with excellent communication skills, problem-solving abilities, and a strong customer service mindset.
• Well-organized with solid time management skills and the ability to efficiently handle multiple tasks simultaneously.