Administrative Assistant

About the role

As an Administration Assistant, you will play an important role in the day-to-day operation of the clinic and will often be the first point of contact for children, families, therapists and external stakeholders at Kids Therapy Clinics Australia, a multidisciplinary paediatric therapy clinic supporting children and families across South-West Sydney.

Key responsibilities

• Greeting children, parents and visitors and providing a warm and professional reception experience
• Answering incoming telephone calls and responding to general enquiries
• Managing client appointments, therapist calendars and clinic schedules
• Booking, confirming, rescheduling and cancelling appointments
• Responding to emails and maintaining professional communication with families
• Creating and maintaining client files and ensuring information is accurately recorded
• Processing referrals, intake documentation and service-related paperwork
• Assisting with NDIS participant administration, service agreements and funding information
• Processing payments, invoices and general billing enquiries
• Scanning, filing, uploading and maintaining confidential client documentation

About you

• Previous experience in administration, reception or customer service
• Excellent verbal and written communication skills
• Strong organisational and time-management skills
• Confidence managing multiple priorities in a busy environment
• Excellent attention to detail and accuracy
• Strong computer skills, including Microsoft Office and email
• A professional and compassionate approach when communicating with families
• The ability to maintain confidentiality when handling sensitive client information
• Initiative and the ability to work independently while also contributing to a team
• Reliable attendance and a strong work ethic
• A current WWCC and National Criminal History Check (within last 6 months) required.

About us

Kids Therapy Clinics Australia (KTC) is a growing multidisciplinary paediatric therapy clinic supporting children and families across South-West Sydney. Our team provides a range of allied health and developmental services within a modern, professional and family-focused clinical environment.

Benefits

• Full-time, stable employment
• Monday-to-Friday hours
• A modern, purpose-designed clinic environment
• A friendly and supportive multidisciplinary team
• A varied role with opportunities to develop your administrative skills
• Training and support to learn our systems and processes
• Exposure to the allied health and NDIS sectors
• Opportunities for professional growth as the organisation continues to expand
• A rewarding workplace where your role directly supports children and families accessing important therapy services