Administrative Assistant

Position Summary: The Administrative Assistant serves as the face of the

organization, providing a professional first impression. This position

is responsible for managing all front desk operations while upholding

established protocols and delivering exceptional customer service. This

role provides key administrative support to ensure the smooth and

efficient functioning of the Administration and Operations department.

Key Responsibilities: ~ Coordinate office supply requests and

completion. ~ Maintain and update inventory tracking spreadsheet for

all supplies and equipment. ~ Work with Finance on purchase orders for

all supplies and equipment. ~ Manage supply stocking throughout the

office. Distribute Kafe supplies and office supplies on both floors. ~

Assist with the assembly of basic office equipment, following

instructions and quality control standards. ~ Support the Front Desk

team to always ensure additional support. ~ Assist with the setting up

of new employees, including preparation of workstations and office

supplies. ~ Provide assistance to walk-in clients using RCAP's

Language Access Plan (LAP) service. ~ Manage appointment scheduling and

maintain calendars for conference rooms and shared spaces. ~ Manage

mail distribution of all incoming and outgoing mail to their respective

departments. ~ Organize and maintain electronic and physical filing for

front desk records and administrative documentation. ~ Support internal

events such as holiday parties, all-staff meetings, organizational

events, and other organizational functions. ~ Assist and back up the

front desk as needed. ~ Provide support to program staff and management

with special projects or administrative tasks as needed. ~ Maintain

integrity and confidentiality of clients' files and records. ~ Lead

with Integrity, Empathy, Empowerment, Pride, and Passion as Part of our

Community with a Commitment to a Better Tomorrow. ~ Encourage a

positive work environment that is inclusive and supportive of change. ~

Other duties as assigned by supervisor. Experience Requirements: ~

Minimum of 2+ years of experience in an administrative, front desk,

receptionist, or customer service role. ~ Demonstrated ability to

multitask, prioritize tasks, and stay organized in a fast-paced,

client-facing environment. ~ Proven experience operating multi-line

phone systems and managing high call volumes. ~ Strong clerical and

administrative skills, including accurate data entry, record-keeping,

and document management. ~ Proficiency in Microsoft Office, including

Word, Excel, and Outlook, along with administrative software systems. ~

Strong analytical, troubleshooting, organizational, and problem-solving

skills with the ability to manage multiple priorities and provide

excellent customer service. ~ Excellent verbal and written

communication skills with the ability to collaborate effectively with

technical and non-technical staff, vendors, and external partners. ~

Excellent time management, organizational, and communication skills. ~

Highly motivated self-starter. ~ Possess a high level of attention to

detail and accuracy. Able to maintain confidentiality. ~ Excellent

attention to detail, organizational skills, and the ability to handle

multiple projects simultaneously. ~ Encourage a positive work

environment that is inclusive and supportive of change. ~ Ability to

work independently or in a team environment with minimal supervision. ~

Create a safe, supportive environment for all clients and visitors,

along with maintaining excellent customer service skills. ~ Bilingual

required; Spanish/English preferred. Education Requirements: ~High

School diploma or equivalent required. Certifications or Licensures: ~

Valid Massachusetts Driver's license, insured vehicle, and the ability

to travel locally. [Click Here to

Apply](https://www.rcapsolutions.org/careers/)