Administrative Assistant

Administrative Assistant Job Overview

We are seeking an energetic, organized, and detail-oriented Administrative Assistant to support the daily operations of our corporate office. This position combines front desk responsibilities, administrative support, and customer service.

The ideal candidate is professional, dependable, highly organized, and comfortable communicating with customers, store locations, vendors, and internal team members. This position will also assist with the corporate customer support hotline, helping document and route customer concerns appropriately.

Key Responsibilities

Greet visitors, clients, vendors, and employees in a professional and welcoming manner

Answer and manage a multi-line phone system, directing calls to the appropriate person or department

Assist with the corporate customer support hotline, including:

Answering customer calls professionally

Gathering and documenting customer concerns

Collecting necessary customer and transaction information

Routing or escalating concerns to the appropriate department or management team

Following up on customer issues when instructed

Perform accurate data entry using Microsoft Office, spreadsheets, and internal systems

Maintain organized digital and physical filing systems

Assist with calendar management, scheduling, meetings, and appointments

Prepare emails, correspondence, reports, and other business documents

Assist with office supply ordering and inventory

Scan, organize, file, and maintain company documents

Communicate with store managers and other departments to collect information or follow up on administrative requests

Provide general administrative support to management and corporate departments

Maintain professionalism and confidentiality when handling company, employee, and customer information

Qualifications

Previous experience in administrative support, office administration, reception, or customer service

Strong knowledge of Microsoft Office, including Word, Excel, and Outlook

Strong data entry and computer skills

Excellent phone etiquette and professional communication skills

Experience handling multi-line phone systems preferred

Comfortable handling customer concerns and difficult conversations professionally

Strong organizational and time-management skills

Ability to multitask and prioritize responsibilities in a fast-paced office environment

Strong attention to detail and accuracy

Ability to work independently while supporting multiple departments

Bilingual English/Spanish preferred

QuickBooks or accounting software experience is a plus

What We Are Looking For

We are looking for someone who is professional, dependable, organized, and customer-service oriented. This person should be comfortable balancing front desk responsibilities, administrative projects, phone communication, and customer support while maintaining accuracy and professionalism throughout the workday.

Benefits:

401(k)

Health insurance

Life insurance

Paid time off

Vision insurance

Work Location: In person

About AL-WAHBAN MANAGEMENT LLC

Alwahban Management is the corporate office supporting an auto retail business with over 50 locations. We oversee daily operations, ensuring organization, efficiency, and strong internal processes across all stores. Our team works closely with store leadership to maintain clear communication, resolve issues, and uphold consistent operational standards. We are committed to creating a professional environment focused on teamwork and quality service.