Administrative Assistant

JOB ROLES AND RESPONSIBILITIES

• Receive letters and other documents and disseminate them to the concerned sections/departments.
• Process and release construction clearances requested by contractors.
• Prepare and issue welcome kits to new customers and prepare Customer Contracts for notarization.
• Receive letters/documents for water service connection applications, reconnection, disconnection, and other related customer requests.
• Maintain and update customer master files and other information in the system (CRM/SAP).
• Prepare invoices and perform related tasks using SAP.
• Process account closures and refunds of deposits in SAP and other related system applications.
• Maintain an organized central filing system for all customers, ensuring data is readily available as needed.
• Manage and organize all Business Operations documents and files.
• Coordinate with the Business Operations team and, when needed, with other departments to ensure all documents are accounted for and stored in the appropriate location or filing folders.
• Prepare Customer Tickets, Service Requests (SR), and Job Orders (JO) via CRM.
• Receive incoming calls through the CWC hotline when needed, document customer concerns, and immediately relay them to the concerned CWC department or individual.
• Perform other related tasks essential to the team’s operations.

JOB QUALIFICATIONS

• Graduate of at least a 2-year course or a Bachelor's degree holder in any related course.
• Customer service experience is an advantage.
• Knowledgeable in basic MS Office applications and able to quickly learn related system applications.
• Excellent communication skills.
• Organized and able to manage time and tasks effectively.