Administrative Assistant

New Creation Behavioral Health Foundation is a dedicated Substance Use Disorder (SUD) treatment organization committed to helping individuals build a strong foundation for lasting recovery and meaningful change.

Our programs provide withdrawal management and residential treatment services in a supportive, structured, and compassionate environment. Our multidisciplinary team includes medical professionals, therapists, counselors, care coordinators, administrative assistant and Behavioral Health Technicians (BHTs) who work together to provide quality, client-centered care throughout the recovery process.

At New Creation, we believe that our team is our greatest asset. We are committed to developing a positive, respectful, and collaborative workplace where staff members feel valued, supported, and empowered to grow professionally. We believe that when our team is healthy, supported, and working together, our clients receive the highest quality of care.

We are looking for compassionate, dependable, and mission-driven professionals who want to make a meaningful difference in the lives of individuals and families affected by substance use disorders.

Join New Creation Behavioral Health Foundation and become part of a team dedicated to creating new beginnings, restoring hope, and changing lives.

Position Summary

The Administrative Assistant is the first point of contact at the facility — greeting clients, visitors, county partners, and vendors — while keeping the front office running and program documentation organized and current. This is a hands-on administrative role in a busy 24-hour residential setting. You will handle reception, incoming calls, filing and records support, supplies, and general clerical work for the leadership team.

Key ResponsibilitiesReception & Front Desk

• Greet clients, family members, visitors, county staff, and vendors; manage the visitor sign-in log and badge process
• Answer, screen, and route incoming calls; take accurate messages and follow up to confirm delivery
• Monitor the front lobby and maintain a calm, welcoming, professional environment
• Receive and distribute mail, deliveries, and packages; coordinate outgoing shipping
• Maintain the front desk area, common-area postings, and required client-rights and licensing notices

Documentation & Records Support

• Assemble, scan, file, and archive client and program records in accordance with agency policy
• Enter and update information in the electronic health record and other program systems
• Track and file staff training records, certifications, TB clearances, and licensing documentation
• Prepare, copy, and distribute forms, packets, schedules, and reports as requested
• Support audit and county monitoring preparation by pulling and organizing requested documentation

General Administrative Support

• Maintain office and program supply inventory; place and reconcile orders
• Schedule meetings, reserve rooms, and prepare meeting materials and agendas
• Support onboarding logistics for new hires (paperwork collection, badge/key requests, orientation scheduling)
• Assist with basic petty cash logs, mileage forms, and invoice routing to the corporate office
• Other administrative duties as assigned by program leadership

QualificationsRequired

• High school diploma or GED
• One (1) year or more of reception, front desk, or administrative support experience
• Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort learning new software systems
• Strong written and verbal communication; professional phone manner
• Demonstrated ability to handle confidential information and maintain HIPAA compliance
• Ability to pass a background check/Live Scan clearance and health screening, including TB clearance
• Reliable attendance and punctuality

Preferred

• Experience in a behavioral health, substance use treatment, medical, or social services setting
• Familiarity with electronic health records (SmartCare, KIPU, or similar)
• Bilingual English/Spanish
• Current CPR/First Aid certification, or willingness to obtain within 30 days of hire

Physical & Work Environment Requirements

• Primarily seated at a front desk workstation with regular standing, walking, and movement throughout the facility
• Occasional lifting up to 25 lbs (supplies, files, deliveries)
• Extended computer and telephone use
• Work is performed on-site in an active residential treatment facility serving adults in recovery

Compensation & Benefits

• $19.00 – $25.00 per hour, depending on experience
• Full-time, 40 hours per week, Monday through Friday — no nights, no weekends, no on-call
• Medical benefits through NCBHF
• Paid holidays
• Consistent schedule and a stable, mission-driven work environment

Equal Opportunity

NCBHF is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. We also consider qualified applicants with criminal histories consistent with the California Fair Chance Act and applicable local ordinances.

To Apply Submit your resume through Indeed. Applicants selected for interview will be contacted directly.

Pay: $21.00 - $25.00 per hour

Expected hours: 40.0 per week

Work Location: In person