Administrative Assistant

About Us:
We are a warm and welcoming physical and occupational therapy practice in Hawkins Texas, dedicated to helping our community feel their best. We are seeking a friendly, organized, and compassionate individual to join our team as a Secretary/Administrative Assistant. This is a New location that just opened in June

Responsibilities:

Responsibilities

• Manage multiple front-office responsibilities at the same time while maintaining accuracy and professionalism.
• Answer phones professionally, take complete and accurate messages, and determine when an issue needs to be escalated to management or a therapist.
• Schedule and confirm patient appointments while keeping therapist schedules accurate and organized.
• Verify insurance benefits and understand basic insurance requirements, including authorizations, visit limits, benefit exhaustion, copays, deductibles, and eligibility.
• Track patient authorizations and approved visits to help prevent patients from being seen without required authorization or after benefits have been exhausted.
• Collect copays and patient balances as required and accurately document payments.
• Complete new-patient intake and accurately enter patient demographics, insurance information, referrals, and other required information into the EMR.
• Monitor schedules and patient records for missing information, authorization concerns, incomplete documentation, or other issues that could affect patient care or billing.
• Communicate clearly and professionally with patients, therapists, insurance companies, referral sources, and other staff.
• Follow through on assigned tasks without requiring repeated reminders and communicate promptly when something cannot be completed.
• Maintain patient confidentiality and follow HIPAA and clinic policies at all times.
• Assist with filing, scanning, faxing, record requests, office organization, and other administrative duties as needed.
• Prioritize tasks appropriately in a busy outpatient therapy clinic and recognize issues that require immediate attention.

Qualifications

• Previous medical office, therapy clinic, or healthcare administrative experience strongly preferred.
• Experience with insurance verification and authorization tracking strongly preferred.
• Must be highly organized and able to manage multiple priorities without losing track of important tasks.
• Strong attention to detail and ability to identify discrepancies or missing information.
• Must demonstrate good judgment, professionalism, discretion, and appropriate workplace communication.
• Must be able to follow written and verbal instructions accurately and retain established procedures.
• Must be dependable and able to complete assigned responsibilities with minimal supervision after training.
• Comfortable learning and using EMR, scheduling, insurance verification, email, and other computer systems.
• Strong written and verbal communication skills.
• Must understand the importance of timely follow-up in a healthcare environment.

This position is best suited for someone who is proactive, detail-oriented, comfortable multitasking, and able to recognize and address issues before they become larger problems.

Why Join Us?

• Work in a supportive, community-focused environment.
• Opportunity to make a difference in patients’ lives.
• Competitive pay and flexible hours.

If you love helping others and enjoy being a part of a small-town team, we’d love to hear from you!

How to Apply:
Please send your resume and a brief cover letter to [email protected]. We can’t wait to meet you!

Job Type: Full-time

Pay: $10.00 - $11.00 per hour

Ability to Commute:

• Hawkins, TX 75765 (Required)

Ability to Relocate:

• Hawkins, TX 75765: Relocate before starting work (Preferred)

Work Location: In person