Administrative Assistant

We are seeking a friendly, organized, and dependable Administrative Assistant to support our growing ABA therapy practice. This person will play an important role in helping our clinical and administrative teams stay organized while providing a welcoming experience for our families and staff.

Responsibilities

• Answer and return phone calls, emails, and text messages professionally and promptly
• Communicate with prospective and current families regarding services, scheduling, intake steps, and general questions
• Schedule appointments, assessments, caregiver meetings, and staff interviews
• Assist with client intake, document collection, and maintaining organized electronic records
• Follow up with families and staff regarding missing documents, signatures, session notes, and scheduling needs
• Support insurance verification, authorization tracking, and billing-related administrative tasks
• Maintain calendars, spreadsheets, referral lists, and internal trackers
• Assist with recruiting tasks, including communicating with applicants and scheduling interviews
• Help prepare forms, letters, onboarding materials, and other administrative documents
• Support office organization and daily operational needs
• Maintain confidentiality and handle protected health information in accordance with HIPAA requirements
• Provide general administrative support to the Clinical Director and team as needed

Qualifications

• Previous administrative, receptionist, healthcare, behavioral health, or customer-service experience preferred
• Strong written and verbal communication skills
• Highly organized, detail-oriented, and able to manage multiple tasks at once
• Comfortable using Google Workspace, Microsoft Office, email, spreadsheets, and scheduling systems
• Bilingual in English and Spanish strongly preferred
• Professional, compassionate, reliable, and comfortable working with children and families
• Experience with insurance, ABA services, medical offices, or HIPAA is a plus

Schedule and Compensation

Schedule and compensation will be discussed during the interview and will be based on experience, availability, and position needs.

If you are a proactive, kind, and organized professional who enjoys helping families and supporting a mission-driven team, we would love to hear from you. Please submit your resume through Indeed.

Pay: $18.00 - $25.00 per hour

Expected hours: 15.0 per week

Work Location: In person