Administrative Assistant

JLD Tax Resolution Group is a growing tax resolution firm dedicated to helping individuals and businesses resolve difficult tax problems and move forward with confidence. We are looking for a highly motivated, organized, and personable Administrative Assistant to join our team.

We are looking for someone who wants to learn, take initiative, and grow into a long-term career with our firm.

This is a full-time, in-person position at our office in Union City, NJ. Candidates must be available to work full-time in the office and have at least 2 years of administrative, receptionist, customer service, or related office experience.

What We're Looking For

· The ideal candidate is someone who:

· Has at least 2 years of relevant administrative or office experience.

· Has excellent phone and communication skills and knows how to make clients feel heard, respected, and comfortable.

· Provides outstanding customer service, especially when speaking with clients who may be stressed or frustrated.

· Is a go-getter who takes initiative rather than waiting to be told what to do.

· Has exceptional attention to detail and takes pride in accuracy and thoroughness.

· Is highly organized, dependable, and able to manage multiple priorities and deadlines.

· Has strong written communication skills and can confidently draft professional letters, emails, and client correspondence.

· Is comfortable learning new systems and technology.

· Takes ownership of their responsibilities and understands that follow-through matters.

· Is fluent in Spanish and English.

Responsibilities

You will interact with clients by phone and email, assist with client intake, collect and organize information and documents, enter data into our systems, upload and manage documents, prepare correspondence, and provide administrative support to our attorneys, CPAs, and tax professionals.

We want someone who sees a problem and looks for a solution—not someone who waits for instructions.

There is significant opportunity for growth for the right person. We are looking for someone who wants to become an important part of our team and build a career with us.

Compensation: Based on experience and skill, with performance-based reviews and opportunities for advancement.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Work Location: In person