Administrative Assistant

Administrative Assistant / Case Manager

Believe In Me – Early Intervention Agency

Believe In Me is seeking a highly organized, efficient, and detail-oriented Administrative Assistant/Case Manager to support our daily workflows and provide administrative and case management support within our Early Intervention program.

This is a fully in-person position. No remote work is available.

The ideal candidate is a warm, friendly, and professional individual who is extremely comfortable working on a computer, communicating by phone and email, managing information, and completing detailed administrative tasks with a high degree of accuracy.

Responsibilities

• Support the agency with daily administrative workflows and case management activities
• Provide excellent case management support for young children with special needs and their families
• Enter and maintain data accurately in electronic systems and files
• Work efficiently within ProviderSoft and other electronic systems
• Review progress reports and case documentation for completeness and accuracy
• Pull information and data from online systems and organize it appropriately within electronic files
• Scan, upload, and electronically file documents
• Send professional emails to staff members regarding case information and documentation
• Answer incoming phone calls with a pleasant, professional, and helpful manner
• Make outgoing phone calls and follow up on outstanding information when needed
• Communicate professionally with staff, providers, families, and other professionals
• Coordinate with professionals within and outside of the Early Intervention (EI) Program to address family needs
• Document activities accurately and in accordance with Early Intervention requirements
• Maintain organized, accurate, and up-to-date electronic records
• Follow up persistently to obtain missing information or documentation
• Identify errors, inconsistencies, or missing information and take appropriate action
• Manage multiple priorities while maintaining accuracy and efficiency
• Assist with other administrative duties and agency workflows as needed

Qualifications

• Bachelor’s Degree required
• Strong computer skills and the ability to learn and navigate multiple electronic systems
• Strong understanding of Microsoft Office, Excel, and/or similar database software
• Experience with data entry and electronic record keeping
• Excellent typing and professional writing skills
• Excellent verbal and written communication skills
• Professional and pleasant phone personality
• Comfortable answering and making frequent phone calls
• Extremely strong attention to detail
• High level of accuracy and organization
• Strong critical-thinking and problem-solving skills
• Ability to prioritize tasks and manage multiple responsibilities
• Ability to work independently and take initiative
• Ambitious, persistent, dependable, and highly motivated
• Professional, warm, friendly, and approachable demeanor
• Ability to maintain confidentiality and professionalism when handling sensitive information

Schedule

9:00 AM – 5:00 PM

3–5 days per week, based on agency needs and candidate availability.

Preferred / Additional Qualifications

The following are a plus but are not required:

• Bilingual in Spanish
• Knowledge of the Early Intervention Program
• Knowledge of NYEIS
• Experience with ProviderSoft
• Previous case management or administrative experience in a healthcare, education, social services, or Early Intervention setting

The Ideal Candidate

We are looking for someone who is extremely organized, highly efficient, persistent, and exceptionally detail-oriented. This position requires someone who takes ownership of their work, notices the small details, communicates professionally, and follows through until tasks are completed.

If you are a strong computer user with excellent communication skills who enjoys organization, problem-solving, and working in a team environment, we encourage you to apply.

Believe In Me is committed to providing quality Early Intervention services to young children and their families. Join our team and help us make a meaningful difference in the lives of the families we serve.

Pay: $40,000.00 - $55,000.00 per year

Work Location: In person