Administrative Assistant

Job Advert

Job Title: Administrative Assistant

Location: Ellesmere Port

Salary: Market Rate

Hours: Monday – Friday, 08:00 – 17:00

About the Role

We are looking for an organised and enthusiastic Administrative Assistant to join our busy Recovery team, based at Ellesmere Port. This is an excellent opportunity for someone who enjoys working in a fast-paced office environment, providing outstanding customer service, and supporting the smooth day-to-day running of the business.

You'll play a key role in processing customer orders, responding to enquiries, maintaining accurate records, and supporting colleagues across the business. If you're a proactive individual with excellent communication skills and strong attention to detail, we'd love to hear from you.

Key Responsibilities

• Processing customer orders received via telephone and email.
• Responding to customer enquiries in a professional and timely manner.
• Maintaining accurate records and updating internal systems.
• Assist with credit control investigations.
• Raising purchase orders.
• Supporting managers with general administration and office duties.
• Working closely with colleagues to ensure excellent customer service is delivered at all times.

About You

We're looking for someone who:

• Has previous administration experience in a busy office environment.
• Has excellent communication and customer service skills.
• Is organised, accurate and has strong attention to detail.
• Has credit control experience.
• Is confident using Microsoft Office (Navision experience is an advantage).
• Works well independently and as part of a team.
• Has a positive, can-do attitude and is keen to learn.

Who we are:

BSW Group is the largest timber and forestry business in the UK, with operating divisions spanning the whole supply chain, from tree nurseries and woodland management to sawmilling and pallets.

We market 35 million saplings annually through the country’s leading commercial tree nursery, have planted a billion trees through Tilhill Forestry, supply sustainable timber products to an array of industries as BSW Timber, and manufacture millions of pallets a year as Scott Pallets. We work to keep industry moving and aim to be the most technically advanced timber business in the country.

BSW operates as a collection of experts – an interconnected circle, where everyone and everything works together, allowing the business to constantly innovate as our people thrive.

With an ethos to use everything and waste nothing, we leverage technology and cutting-edge practices to supply the diverse demands of the UK, helping to build sustainable worlds.

What you will receive in return:

• Career development in a family run business
• Contributory Pension Scheme
• My Pay Rewards – discounts on vouchers
• Refer a friend scheme
• Cycle to work scheme

Think you have what it takes? If so, we want to hear from you.

INDSP