Administrative Assistant

Key Responsibilities

Administrative support:

• Provide administrative support across all laboratory departments.
• Deliver secretarial support to the Laboratory Director and senior management team.
• Provide administrative support to the PCI Board as required.
• Prepare correspondence, reports, presentations and other documentation.
• Organise meetings, prepare agendas and record minutes.
• Welcome visitors and assist with reception duties where required.
• Manage laboratory archiving systems.
• Coordinate courier logistics.
• Assist with procurement activities and maintain stock inventories.
• Support accounts and invoicing processes.
• Assist with Human Resources administration.

Customer Service:

• Maintain professional relationships with clients, suppliers and service users.
• Respond appropriately to enquiries and escalate complex issues when necessary.
• Support the management of complaints.
• Monitor referred samples to ensure turnaround times are achieved.

Communication:

• Communicate effectively with laboratory staff, clinicians, suppliers and external organisations.
• Share quality updates and procedural changes with relevant staff.
• Maintain professional, courteous and confidential communication at all times.

Person specification

Essential

Qualifications:

• At least 5 GCSEs (or equivalent) including English and Mathematics.

Experience:

• Previous administrative or customer service experience.
• Experience using Microsoft Office applications.
• Experience managing competing priorities.
• Able to work independently and as part of a team.

Knowledge:

• Quality management principles.
• IT systems and office software.
• Record management and archiving.

Skills:

• Excellent organisational skills.
• Strong written and verbal communication.
• High level of accuracy and attention to detail.
• Excellent keyboard and typing skills.
• Good numeracy skills.
• Problem-solving ability.
• Ability to communicate professionally with colleagues at all levels.

Desirable

• Secretarial experience.
• Typing qualification.
• Medical terminology knowledge.
• Laboratory administration experience.
• Experience supporting quality systems.
• Knowledge of laboratory information systems (LIMS).
• Experience working within a technical or healthcare environment.

Pay: From £24,465.00 per year

Benefits:

• Company pension
• On-site parking
• Private medical insurance

Work Location: In person