Administrative Assistant

Foam Technologies is looking for an organised and reliable Workshop Counter Support/Admin Assistant team member to assist with customer enquiries, administration and quoting.

This is a practical, customer-facing administration role operating between our customers, office and workshop team. You will be responsible for managing incoming calls and emails, preparing customer quotations and ensuring enquiries and orders are communicated accurately to the workshop.

The position is currently required two days per week – Tuesday and Thursday, 8:30am to 4:00pm – and may be offered on either a permanent part-time or casual basis.

What You'll Be Doing

• Managing incoming phone calls and customer enquiries
• Monitoring and responding to company emails
• Preparing and sending customer quotations
• Gathering dimensions, quantities and specifications from customers
• Assisting customers at the workshop counter
• Following up quotations and outstanding enquiries
• Entering customer and order information into company systems
• Liaising with the workshop regarding orders, completion times and customer requirements
• Advising customers when orders are ready for collection
• Maintaining accurate customer, quotation and order records
• Providing general administration support to the business

About You

We are looking for someone who is organised, dependable and comfortable dealing directly with customers.

You will ideally have experience in administration, customer service, internal sales, quoting or trade counter support. Experience within manufacturing, construction, building products or a trade-related environment would be advantageous but is not essential.

You should have good computer skills, strong attention to detail and be comfortable working with measurements, quantities and pricing.

Most importantly, you need to be able to take ownership of an enquiry — from answering the initial phone call or email through to preparing the quotation and making sure the right information reaches the workshop.

Pay: $30.00 – $35.00 per hour

Expected hours: 8.0 – 16.0 per week

Work Location: In person