Administrative Assistant

NeuroPsych Center of Greater Cincinnati

Position Description/Competencies: Administrative Assistant

Job Title: Administrative Assistant

Supervisor: Office Manager

Hour: 8am-5pm

Job Summary:

As an Administrative Assistant, you will play a crucial role in supporting the smooth operation of our clinic. You will provide administrative and clerical assistance to ensure efficient workflow and exceptional patient care delivery. Your attention to detail, organizational skills, and compassionate demeanor will contribute to creating a welcoming and supportive environment for both patients and staff.

Duties and Responsibilities:

• Manage incoming calls, schedule appointments, and respond to inquiries in a professional and timely manner.
• Assist patients with completing intake forms, verifying insurance information, and collecting necessary documentation.
• Enter patient information accurately into electronic health record (EHR) systems and update records as needed.
• Ensure compliance with privacy regulations (e.g., HIPAA) by handling patient information confidentially and securely.
• Schedule patient appointments efficiently, taking into account provider availability and patient preferences.
• Coordinate with clinical staff to manage appointment calendars and accommodate urgent or high-priority appointments.
• Provide general administrative support to clinical staff, including photocopying, faxing, scanning, and filing documents.
• Relay messages accurately and promptly to appropriate staff members and ensure timely follow-up on patient inquiries or requests.
• Other duties as assigned.

Demonstrates Competency in the Following Areas:

• Capable skills in clerical and administrative support activities.
• Knowledge and recognition of quality patient care, including strict confidentiality.
• Maintaining a good rapport and a cooperative working relationship with staff.
• Representing the organization in a positive and professional manner.
• Commitment to following organizational policies and procedures.

Background, Licensing Requirements:

Regulatory Requirements

• High school diploma required

Language Skills

• Must possess good oral and written communication skills in the English language.

Skills

• Good overall clerical skills, ability to work productively and effectively.
• Ability to function well as a member of a multidisciplinary team.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person