Administrative Assistant

Job Title: Sales Support Representative

Location: Subiaco, WA

Employment Type: Permanent Full-Time

About the Role

We are seeking two motivated and customer-focused Sales Support Representatives to join our growing team in Subiaco, WA. In this role, you will provide high-quality administrative, customer service, and sales support to both customers and internal sales teams.

As a key point of contact, you will assist with customer enquiries, sales documentation, order tracking, and relationship management while working closely with Relationship Managers and Sales Managers. This is an excellent opportunity for someone who enjoys building strong relationships, solving problems, and contributing to business success in a fast-paced environment.

Key Responsibilities

• Provide administrative support to sales and relationship management teams.
• Prepare customer paperwork, sales documentation, and product information.
• Process and maintain accurate customer records within internal systems.
• Respond to customer enquiries via phone and email in a professional and timely manner.
• Manage shared inboxes and ensure all enquiries are actioned promptly.
• Coordinate customer requests and provide regular updates.
• Liaise with customers, suppliers, and internal stakeholders.
• Assist with order tracking, delivery updates, and issue resolution.
• Manage debtor accounts, ensuring payments are reconciled, allocated correctly, and received within agreed timeframes.
• Maintain accurate records, spreadsheets, and sales documentation.
• Prepare reports and provide ongoing sales support.
• Develop product knowledge to effectively support customers and colleagues.
• Maintain templates, documentation, and internal processes.
• Support the wider team with day-to-day administrative tasks.

Skills & Experience

• Previous experience in Sales Support, Customer Service, Fleet Management, Finance, Automotive, or a similar industry .
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• High level of attention to detail and accuracy.
• Proven ability to manage multiple priorities and meet deadlines.
• Proactive, self-motivated, and team-oriented approach.
• Strong problem-solving and organizational skills.
• Intermediate Microsoft Office skills, particularly Excel, Word, and PowerPoint .
• Relevant qualifications in Business, Commerce, or a related field are desirable but not essential.