Administrative Assistant

We are looking for a friendly, organized, and reliable Admin Assistant to join our physiotherapy clinic team. We are currently hiring for our Kitchener and Cambridge locations.

The ideal candidate will have previous clinic experience, excellent communication skills, and experience with MVA, WSIB, and private insurance billing.

Responsibilities

• Greet and assist patients in a professional and welcoming manner
• Answer phone calls, emails, and patient inquiries
• Schedule and manage patient appointments
• Process patient registrations and maintain accurate patient records
• Handle MVA, WSIB, and private insurance billing and documentation
• Process payments and issue receipts
• Communicate with insurance companies, adjusters, and other healthcare providers as required
• Maintain organized patient files and clinic records
• Assist with general administrative and front-desk duties
• Support the clinic team to ensure smooth day-to-day operations

Qualifications

• Previous physiotherapy or healthcare clinic experience is highly preferred
• MVA and WSIB experience is highly desirable
• Experience with private insurance billing is an asset
• Excellent verbal and written communication skills
• Strong organizational and time-management skills
• Professional, friendly, and patient-focused approach
• Ability to multitask and work effectively in a busy clinic environment
• Strong attention to detail
• Proficiency with computers and common office software

What We’re Looking For

We are seeking someone who is dependable, professional, patient-focused, and able to work well in a busy clinical environment. The successful candidate will be an important part of our front-desk team and help ensure a positive experience for both patients and staff.

Positions are available at both our Kitchener and Cambridge locations as needed.

Pay: $18.00-$23.00 per hour

Expected hours: No less than 20.0 per week

Benefits:

• Flexible schedule

Work Location: In person