Administrative Assistant

Job Overview

At the Country Financial Fraser Agency in North Liberty, we believe that the strength of our service comes from the care we put into every interaction. We aren't just selling insurance policies; we are helping our neighbors protect what matters most to them. As our new Administrative Assistant, you will be the friendly face and the helpful voice that keeps our office running smoothly. You will be at the heart of our daily operations, acting as the bridge between our agents and the people we serve. We are looking for someone who finds joy in being organized, values a warm atmosphere, and takes pride in making sure everything is handled with precision. If you are someone who enjoys a collaborative environment, likes to solve problems, and wants to work in a place where your contribution genuinely helps others, you will fit right in here. We are excited to welcome someone who wants to grow with us and help maintain the high standard of service our clients have come to expect from our agency.

Salary Range: $17.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)
Work from Home
Flexible Schedule
Life Insurance
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities

Requirements

Prior experience in an administrative or office support role.

Strong proficiency in Microsoft Office Suite and general computer navigation.

Clear and professional verbal and written communication skills.

Demonstrated ability to organize files, manage schedules, and handle multiple tasks simultaneously.

High school diploma or equivalent.

Familiarity with insurance industry terminology or agency management software is a bonus.

Responsibilities

Greeting clients as they walk through our doors and ensuring they feel welcome and valued from the moment they arrive.

Managing the daily flow of the office, including answering phones, sorting mail, and responding to general inquiries.

Assisting our insurance representatives with preparing policy documents, maintaining client records, and organizing application materials.

Handling client billing questions and processing payments with accuracy and care.

Maintaining our office supplies and environment to ensure a comfortable space for our team and visitors.

Supporting the team with special projects, event planning, and outreach initiatives within the North Liberty community.

About Us

Country Financial - Fraser Agency provides individuals, families, and business owners with comprehensive insurance and financial planning services. As a local representative of the broader Country Financial organization, the agency offers a variety of products, including automobile, home, farm, commercial, and life insurance. Beyond insurance coverage, the team assists clients in developing long-term strategies for retirement, investment management, and general risk protection. By working directly with clients, the agency focuses on explaining complex insurance concepts in clear, direct terms to help families protect their assets and plan for their financial future. The practice emphasizes a team-based approach to provide consistent service and guidance tailored to specific, real-world circumstances.