Administrative Assistant

About Us

Impact Cheer Athletics (ICA) offers cheerleading, tumbling, camps, and other programs for athletes of all ages and abilities. We strive to create a welcoming environment where athletes grow and families belong.

Position Overview

We are looking for an organized, friendly, and dependable Administrative Assistant to support the daily operations of our gym. This person will help families navigate registration, keep records accurate, and support clear communication between families, coaches, and management.

Responsibilities

Customer Service & Communication

• Welcome athletes, families, and visitors, and provide helpful front-desk support.
• Respond to emails, phone calls, and general program inquiries.
• Explain program options, registration steps, schedules, and gym policies.
• Prepare and distribute announcements, reminders, and program updates.
• Refer concerns or requests requiring approval to management.

Registration & Scheduling

• Assist families with iClass accounts, registrations, and bookings.
• Maintain accurate athlete information, attendance records, waitlists, and class lists.
• Process approved enrolment changes, withdrawals, and transfers.
• Support bookings for private lessons, birthday parties, camps, and special events.
• Coordinate administrative details with coaches and management.

Payments & Recordkeeping

• Process payments and purchases through approved systems.
• Assist with payment reminders and outstanding account follow-ups.
• Maintain organized receipts, invoices, and administrative records.
• Prepare information and reports for management as requested.
• Handle personal and financial information confidentially.

Daily Operations

• Keep the front desk and reception area tidy, organized, and welcoming.
• Maintain forms, office supplies, and program materials.
• Assist with ProShop orders, merchandise sales, and inventory records.
• Support event preparation and other administrative projects.
• Follow gym policies and complete assigned tasks accurately and on time.

Qualifications

• Strong organizational skills and attention to detail.
• Friendly, professional communication in person, by phone, and in writing.
• Ability to manage several tasks and prioritize in a busy environment.
• Comfortable using email, spreadsheets, and online registration systems.
• Reliable, punctual, and able to work independently and as part of a team.
• Sound judgment when handling confidential information.
• Previous administrative or customer service experience is an asset.
• Experience with iClass or a sport, recreation, or youth program is an asset.

Working at ICA

This role involves regular interaction with children, families, and staff in an active gym environment. Evening and weekend availability may be required based on programming and front-desk coverage needs.

Pay: From $17.60 per hour

Benefits:

• Casual dress
• On-site parking

Ability to commute/relocate:

• Brantford, ON N3S 7S8: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

• CPR Certification (preferred)
• Vulnerable Sector Check (preferred)

Work Location: In person