Administrative Assistant

About TICKETsrv

TICKETsrv is a leading e-ticketing provider to outdoor events, including agricultural shows, country fairs, fireworks displays and horse trials. We are proud to provide ticketing services to some of the largest and best-known events in the country, many of whom have been long-standing customers.

We’re a small and friendly team and we take pride in providing a personal, reliable service to our clients. Our work is varied, fast-paced and seasonal.

About the role

We’re looking for an enthusiastic, organised and conscientious person to join our busy team in Walton-on-Thames.

This is a varied role combining administration, customer service and event support. You’ll work closely with our clients, helping set up and manage their events using our bespoke ticketing system.

We’re looking for someone who enjoys learning how things work, takes pride in doing things properly and is happy to get stuck into whatever needs doing.

This is intended to be a long-term position for someone who wants to become an important part of a small business, develop their knowledge and take on increasing responsibility over time.

After appropriate training, responsibilities will include (but are not limited to):

• Setting up, sending out and maintaining event equipment, including scanners and sales devices
• Setting up clients’ ticketing pages and events within our bespoke ticketing system
• Supporting clients with questions and troubleshooting relating to our ticketing system
• Acting as a first point of contact for public and client queries by email and telephone
• Maintaining accurate records and ensuring administrative processes are followed
• Supporting other members of the team and getting involved in different areas of the business as required

The person we're looking for

We’re looking for someone who is:

• Highly organised, methodical and attentive to detail
• Reliable and conscientious, with pride in the quality of their work
• Confident communicating with clients and members of the public
• Comfortable learning new software and technology
• Proactive, self-motivated and able to use their own initiative
• Able to manage competing priorities and meet deadlines
• Comfortable working independently but enjoys being part of a small team
• Flexible and willing to get involved in different areas of a small business
• Looking for a long-term role and the opportunity to develop within a growing business

Essential skills and experience

• Strong written and spoken communication skills
• Good working knowledge of Microsoft Office, particularly Excel and Outlook
• Good general computer literacy and confidence learning new systems
• Excellent organisational and time-management skills
• A thorough and accurate approach to work

Desirable skills and experience

• Experience in a customer-facing role
• Experience using ticketing, CRM or other business software
• Previous office administration experience
• An interest in the events sector

What we offer

• A varied role with plenty of responsibility
• The opportunity to develop a detailed knowledge of our systems, clients and business
• A friendly and supportive working environment
• The opportunity to take on increasing responsibility as you become established in the role
• Company pension
• On-site parking

Hours and location

Hours: Full-time, Monday to Friday, 9am–5.30pm.

Location: Walton-on-Thames. This is an office-based role.

Job Type: Full-time

References: May be requested.

Pay: From £26,000.00 per year

Work Location: In person