Administrative Assistant

Who we are:

Launch Rehab is a multidisciplinary rehab studio with a team of physiotherapists, chiropractors, registered massage therapists, kinesiologists, and more. What sets us apart from other rehabilitation clinics is our level of personal care and attention; we are looking to foster long-term relationships with our clients. We provide personalized, hands-on, 1-on-1 care to help our clients reach their rehabilitation or wellness goals, and beyond. We are committed to our vision of lifting each other up. Whether it’s through physical rehabilitation or community partnerships, we are a launching pad for all to reach new heights!

We currently have 5 locations – Coquitlam, Lougheed, North Burnaby, New Westminster, and Richmond. We are currently looking for an administrative assistant to help support our front desk operations at our North Burnaby location.

Who we are looking for:

• Exceptional Customer Service: Dedicated to providing outstanding support and building positive relationships with clients.
• Communication Skills: Articulate and effective in both verbal and written interactions, ensuring clear and concise information exchange.
• Planning, Organization, and Prioritization: Highly skilled in strategic planning, maintaining organized workflows, and effectively prioritizing tasks to meet deadlines and achieve objectives.
• Adaptable Work Ethic: Proficient in collaborating effectively within a team environment while also demonstrating the capacity for independent, self-directed work.
• Strong Analytical and Problem-Solving Abilities: Adept at analyzing complex situations, identifying root causes, and implementing effective solutions with a proactive and resourceful approach.
• Familiarity with Janeapp (Desirable but Not Required): Experience with Janeapp software is considered an asset, though not a mandatory prerequisite for this role.

Duties and Responsibilities:

• Supporting the therapy team in the delivery of care
• Providing excellent customer service to clients via phone, email and in-person
• Completing administrative tasks in a timely and efficient manner
• Assisting clients to set up treatment plans for various carriers; including ICBC, WSBC, MSP, Extended Health
• Liaising with case managers and insurance adjusters
• Executing payment billing and accepting payments
• Booking appointments
• General clinic maintenance
• Communicating with management to promote a positive and collaborative team culture

Experience and Education

• Secondary School (preferred)
• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)
• Customer Service Experience: 1 year (Required)

Launch Perks:

• Casual dress
• Company events
• Extended health care
• Flexible schedule
• On-site gym
• Overtime pay

If you are highly organized, detail-oriented, and have strong communication skills, we encourage you to apply for this position. As a member of the Administration Team, you will play a critical role in ensuring the success of the company.

Job Type: Full-time

Pay: $19.00-$21.00 per hour

Expected hours: 32.0 – 37.0 per week

Benefits:

• Casual dress
• Company events

Application question(s):

• Are you available to work 5 days a week with open availability?

Work Location: In person