Administrative Assistant

About the role

Admin Assistant – Collection role based in Quezon City, Philippines. The position involves monitoring and coordinating client payments, managing client communications, supporting accounts and collections activities, processing refunds, and handling documentation requests.

Key responsibilities

• Monitor and acknowledge client payments, including submitted Proof of Payment (POP)
• Coordinate with Accounting for payment verification, posting, and issuance of Official Receipts
• Address client concerns related to payments in a timely and professional manner
• Respond to client inquiries, requests, and concerns via email and other communication channels
• Coordinate with internal departments to resolve client issues efficiently
• Send early payment reminders prior to due dates and follow up on overdue accounts
• Monitor client balances and ensure consistent follow-through on outstanding payments
• Monitor PDC submissions and track due dates
• Assist in processing refund requests and coordinate with concerned departments
• Process client requests for Statements of Account (SOA) and ledgers

About you

• Bachelor's degree in Business Administration, Accounting, Finance, or related field
• Open to fresh graduates with strong internship or academic background
• 1–2 years experience in collections, billing, or admin support is an advantage
• Strong communication skills (written & verbal)
• Proficient in Microsoft Excel, email, and basic reporting tools
• High level of accuracy, responsibility, and work ethic
• Willing to perform fieldwork and bank transactions when required
• Experience in real estate, financing, or property management industry preferred
• Familiarity with PDC monitoring and collection processes preferred
• Background in customer service or client relations preferred

Job Type: Full-time

Pay: Php20,000.00 - Php22,000.00 per month

Experience:

• Administrative Assistant: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person