Administrative Assistant

Administrative Assistant - Ace Wrecker

Ace Wrecker, a division of Guardian Fleet Services

Being an Administrative Assistant at Guardian Fleet Services means you are the operational backbone of a fast‑paced towing and fleet‑service environment. You’re the first point of contact for customers, drivers, vendors, and internal teams, ensuring every call, request, and task is handled with accuracy and urgency. Your work keeps the office organized, compliant, and running smoothly while supporting dispatch, management, and field operations.

Position Summary

The Administrative Assistant I supports daily office operations within a fast‑paced towing and impound environment. This role focuses on account payables, accounts receivables, customer communication, data entry, and accurate documentation of towing tickets, invoices, and payments. The Administrative Assistant ensures smooth coordination between drivers, dispatch, customers, and management while maintaining a high level of professionalism and attention to detail.

Key Responsibilities

• Dispatch and manage incoming calls with professionalism and accuracy.
• Provide administrative support to office and management teams.
• Partner with vendors, clients, and drivers to ensure smooth operations.
• Assist with accounts payable and accounts receivable.
• Support lien processing and auction documentation.
• Assist with billing reviews, cash handling, and payment verification.
• Demonstrate strong customer service, organizational, and problem-solving skills.
• Maintain and update databases, records, and filing systems.
• Answer incoming calls and assist customers with invoice questions, vehicle release requirements, and payment options.
• Excellent telephone skills using active listening.
• Perform additional duties as assigned.

Qualifications

• 1+ year of administrative, clerical, or customer service experience (tow/transportation industry preferred but not required).
• Excellent verbal and written communication skills in both English and Spanish.
• Strong computer skills, including data entry and use of office software.
• Ability to learn towing/impound management systems quickly
• Ability to communicate calmly and effectively in fast-paced situations.
• High attention to detail and accuracy in documentation.
• Basic technology proficiency, including GPS, company software, and mobile devices.

Physical & Work Environment Requirements

• Ability to sit, stand, and walk for extended periods.
• Occasional lifting of up to 20 lbs. (files, office supplies, etc.).
• Work performed in an office located within an active tow yard; exposure to outdoor noise and vehicle traffic when assisting customers.

Benefits Offered:

• Paid Time Off & Paid Holidays
• Medical, Dental, & Vision Plans
• $15K Employer paid Life Insurance and AD&D
• 401(k) Plan
• Short Term Disability & Long-Term Disability
• Hospital Indemnity
• Cancer plan
• Accident Insurance
• Employee Assistance Program
• Employee Referral Bonus

We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws. We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merits, and business needs.