Administrative Assistant

Adult & Teen Challenge New England and Northeast is looking for administrative and front-office support for the Outpatient Program. This person will serve as a welcoming first point of contact for clients, families, referral sources, and visitors, as well as support the referral and intake process, scheduling, insurance verification, client records, and day-to-day administrative functions of the program. The position also provides daily insurance eligibility verification support for the CSS program.

Hours & Status: Part-Time / Hourly

Location: Brockton, MA

Schedule: Monday–Friday, 8:00 AM–1:00 PM (25 hours per week)

Pay Range: $16.00–19.00 per hour, based on experience and qualifications

Qualifications:

• High school diploma or equivalent required.
• Previous administrative, medical office, behavioral health, admissions, or customer service experience preferred.
• Experience with insurance eligibility verification preferred.
• Strong computer skills and ability to learn electronic health record and insurance verification systems; experience with TherapyNotes preferred.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple responsibilities, prioritize tasks, and provide consistent follow-through.
• Strong interpersonal and communication skills.
• Ability to interact professionally and compassionately with individuals seeking substance use disorder and behavioral health services.
• Ability to maintain confidentiality and appropriately handle sensitive client information.
• Ability to work independently while functioning effectively as part of a multidisciplinary team.

Pay: $16.00 - $19.00 per hour

Benefits:

• Paid time off

Work Location: In person