Administrative Assistant

The ideal candidate must have good communication skills, excellent phone manner and be able to work as part of a team member and independently.

Working within a busy Sales Team in the construction materials industry, you will support the Sales and Admin Team in the day to day running of the office, advising, and taking orders from customers.

You will be dealing with large and small load deliveries including, aggregates, concrete orders and waste materials.

Ideal Candidate:

• Ability to stay calm under pressure
• Positive working attitude, friendly and approachable phone manner
• A good team player
• Able to show initiative

Duties include:

• Answering incoming calls, dealing with new and existing customers
• Booking customer orders onto the system via telephone, email and live chat
• Processing card payments
• Deal with customer complaints and enquiries quickly and professionally
• Liaising with transport for ETAS of orders, deliveries etc.
• Ensure all daily paperwork is completed and authorised for invoicing etc.
• Proactive to build and maintain customer relationships
• Take customer orders and provide quotations via telephone, email and in person.
• Be confident in dealing with a wide range of customers, from the public to large construction companies.
• Upsell products where appropriate and promote other areas of the business.
• Assisting in handling and distributing emails from the group inbox.
• Confidently be able work under pressure in a fast-paced environment.
• Be Confident in dealing with customers via phone, email and in person.
• Ensure an exceptional level of accuracy at all times is essential
• Other office duties as required

Benefits

• A lively working environment with friendly colleagues
• 33 days paid holiday including Bank Holidays
• Company pension

Salary: £

Job Types: Full-time, Permanent

Benefits:

• Company pension
• On-site parking

Schedule:

• Day shift – 07:30-17:00
• Monday to Friday – Occasional Saturday required 08:00-12:00

Job Type: Full-time

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Work Location: In person