Administrative Assistant

Key responsibilities

Executive support

• Manage the CEO's calendar, meeting requests and priorities
• Prepare for meetings: agendas, documents and follow-up notes
• Track action items and deadlines, and follow up so nothing slips
• Handle correspondence and act as a first point of contact when needed

Account management support

• Qualified opportunities: track open, qualified leads and keep the pipeline up to date:
• Provide ongoing customer support and troubleshooting.
• Conduct regular customer check-ins and follow-ups.
• Identify customer challenges and coordinate resolutions.
• Track customer satisfaction, adoption, and retention.
• Communicate customer feedback and feature requests to internal teams.
• Pre-onboarding: coordinate setup steps and information needed before a new customer starts
• Documentation: maintain CRM, prepare, send and track quotes and subscription agreements; keep customer records current

Sales meetings, events and marketing

• Schedule and organize sales meetings, and take notes and track follow-ups
• Compile and report sales statistics on a regular schedule
• Book travel and accommodation for team members
• Plan tradeshow logistics: registration, booth materials, shipping and schedules
• Attend and assist at tradeshows as needed
• Support marketing activities

General office

• Track holidays, vacation and sick days
• Organize special events and team activities
• Maintain shared files and folders
• Handle other administrative tasks as they come up

Qualifications

Experience and skills

• Proven experience as an administrative assistant, executive assistant or in a similar role
• Comfortable with computers and everyday business software
• Working knowledge of Google Drive and Slack
• Excellent time management and organizational skills
• Strong attention to detail
• Able to work independently from home

Personal attributes

• Thinks on their feet and handles changing priorities calmly
• Anticipates needs and requirements before being asked
• Takes ownership and follows through
• Positive, friendly personality; comfortable dealing with customers and team members

Pay: $24.00-$30.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care

Application question(s):

• Have a valid drivers license and access to a vehicle
• Have a valid passport

Experience:

• administrative assistance: 4 years (preferred)

Language:

• Spanish (preferred)

Location:

• Kingsville, ON N9Y 2N8 (preferred)

Willingness to travel:

• 25% (preferred)

Work Location: Hybrid remote in Kingsville, ON N9Y 2N8