Administrative Assistant

Performance Medicine Institute is looking for an organized, dependable Administrative Assistant to support our front desk and daily clinic operations. This is a patient-facing medical receptionist role that combines scheduling, communication, records management, and administrative support.

You’ll help patients navigate appointments and paperwork while keeping information organized and coordinating with our providers, medical assistants, rehabilitation staff, and management team. We’re looking for someone who communicates clearly, follows through on tasks, and can manage competing priorities without losing attention to detail.

Responsibilities

• Welcome patients and manage check-in and check-out.
• Schedule and reschedule appointments, coordinate follow-up visits, and help fill openings from the patient waitlist.
• Answer calls, take accurate messages, and route questions to the appropriate team member.
• Monitor patient texts, email, and voicemail and follow up on administrative requests.
• Register patients, collect required forms, and maintain accurate information in the electronic medical record.
• Confirm insurance information and coordinate benefits verification and required paperwork with the appropriate staff.
• Communicate verified payment and insurance information clearly, collect patient payments, and direct unresolved questions to billing or management.
• Process incoming faxes and upload documents to the correct patient charts.
• Coordinate with clinical staff to keep appointments and administrative work moving smoothly.
• Maintain front-desk supplies, an organized reception area, and daily administrative tracking.
• Handle patient information with professionalism and confidentiality.

What we’re looking for

• Clear verbal and written communication.
• Strong organization, accuracy, and follow-through.
• Comfort using computers, learning software, and working across multiple systems.
• A calm, professional approach to patient questions and a busy front desk.
• Reliability, teamwork, and the ability to recognize when a question needs clinical or management input.

Required qualifications

• High school diploma
• Authorized to work in the United States

Preferred qualifications

• At least one year of experience in a medical or healthcare setting
• Experience using eClinicalWorks
• Prior Authorization Experience
• Phlebotomy experience
• Bachelor of Science in biology, anatomy, kinesiology, or a related sports medicine field

Preferred qualifications are a plus but are not required to apply.

Experience in a medical office, administrative support, reception, scheduling, or customer service is helpful. Familiarity with eClinicalWorks and insurance verification is a plus. Applicants with transferable skills from other industries are encouraged to apply.

Pay: From $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person