Administrative Assistant

Devoted Restoration is seeking a reliable, organized, and detail-oriented Administrative Assistant to join our team in Fort Myers.

This position plays an important role in supporting daily office operations, with a primary focus on assisting our Project Manager with scheduling, project documentation, customer communication, and administrative coordination.

We're looking for someone who takes initiative, communicates professionally, follows through on responsibilities, and can manage multiple priorities in a fast-paced environment.

Responsibilities

• Answer incoming phone calls, respond to emails, and provide professional customer service.
• Coordinate appointments, inspections, and scheduling with homeowners, project managers, technicians, and subcontractors.
• Maintain accurate and organized project files, including uploading documentation into company software.
• Prepare, organize, and send necessary documentation to help keep projects moving forward.
• Assist with sending estimates and proposals to homeowners and insurance representatives.
• Follow up with customers regarding pending estimates, approvals, signatures, and outstanding information.
• Communicate scheduling updates, project information, and appointment changes to homeowners and appropriate team members.
• Coordinate subcontractor scheduling and follow up on work progress as directed.
• Track outstanding tasks and documentation to help keep projects organized and moving forward.
• Maintain accurate customer information, project notes, and communication records.
• Provide general administrative support across office departments as needed.

Qualifications

• Previous administrative or office experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Comfortable using computers and digital systems, with the ability to quickly learn new software and adapt to company processes.
• Ability to multitask, prioritize responsibilities, and stay organized in a busy environment.
• Strong follow-through and the ability to work independently with minimal supervision.
• Professional, dependable, and comfortable communicating with customers and vendors.
• Ability to adapt to changing priorities and work collaboratively with a team.
• Experience in restoration, construction, property management, or insurance-related administration is a plus, but not required.

What We're Looking For

The ideal candidate is proactive, resourceful, and comfortable taking ownership of assigned responsibilities. We value someone who pays attention to details, keeps track of outstanding tasks, and understands the importance of clear communication and timely follow-up.

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person