Administrative Assistant

Pongratz Orthotics & Prosthetics, Inc.

Join the Pongratz Family!

Pongratz Orthotics & Prosthetics, Inc. is excited to welcome a new Administrative Assistant to our team at our recently renovated Phoenix office! We have proudly served Arizona for over 30 years and continue to grow, offering opportunities for professional development and advancement across our organization.

We are looking for a friendly, organized, and dependable individual who enjoys helping people and thrives in a team-oriented environment. The ideal candidate will play an important role in keeping our office running smoothly while providing excellent service to our patients and supporting our clinical team.

Key Responsibilities

• Verify patient insurance benefits and submit authorization requests.
• Communicate with insurance companies regarding coverage, authorizations, and claim-related questions.
• Assist with collecting patient balances and insurance-related payments.
• Answer incoming patient phone calls and provide friendly, professional assistance.
• Schedule patient appointments and coordinate patient visits.
• Follow established office procedures and inter-office protocols to ensure a smooth patient experience.
• Maintain accurate patient information and administrative documentation.
• Communicate effectively with patients, providers, and team members.
• Assist with special projects, administrative assignments, and other duties as needed.

What We're Looking For

• A friendly, positive attitude and a genuine desire to help others.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• The ability to multitask, prioritize responsibilities, and work independently when needed.
• Dependability, professionalism, and a willingness to learn.
• Previous administrative, medical office, or healthcare experience is a plus. Experience with insurance verification and authorizations is especially helpful.

Why Join Pongratz?

At Pongratz Orthotics & Prosthetics, we believe family and relationships come first. We understand that our team is the heart of our organization, and we strive to create a supportive workplace where people feel valued, respected, and appreciated.

We are proud of the care we provide to our patients and the relationships we build with our employees, referral partners, and communities. As we continue to grow, we are looking for like-minded individuals who want to be part of something meaningful and contribute to a team that makes a difference in people's lives.

If you are dependable, personable, and ready to join a growing company that values its people, we would love to meet you!

Come grow with the Pongratz family!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person