Administrative Assistant

This role is being advertised as a Administrative Assistant however the successful applicant will be employed as a Client Care Coordinator.

📝 Contract: Permanent

⌚ Hours: 37.5 hours per week, including the occasional Saturday (with a day off in lieu during the week)

Join Our Team at Marston Green

Are you a people person who thrives on delivering excellent customer service? Do you enjoy building positive relationships and making a real difference to people's experience? If so, we'd love to hear from you.

We're looking for an enthusiastic and client-focused individual to join our welcoming team at our modern, state-of-the-art Treatment Centre in Marston Green. This is an exciting opportunity to become part of a growing organisation where your contribution truly matters.

As a key member of the team, you'll be the friendly face and voice our clients rely on. From handling enquiries and resolving issues to providing accurate information and support, you'll play an important role in ensuring every client receives an outstanding experience. If you enjoy working with people, solving problems, and delivering exceptional service, this could be the perfect role for you.

You'll work closely with colleagues across our centres to maintain high standards, support smooth day-to-day operations, and help create a positive and professional environment for both clients and staff.

Travel & Flexibility

This role offers variety, with travel to our Merry Hill (Dudley) Community Treatment Centre and other future Community Treatment Centres as required. Travel is expected at least once a week, with additional visits depending on business needs. All additional business travel expenses will be reimbursed. The role also includes occasional Saturday working, giving you flexibility with a day off during the week.

Why Join Us?

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

💰 Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.

🧘 Wellbeing & Work-Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies, and a national employee recognition programme.

📈 Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.