Administrative Assistant

Job Summary

We are looking for a friendly, organized, and customer-focused Client Services Representative (CSR) to join our team!

This role involves communicating with clients, contractors, and insurance company representatives; entering and maintaining claim information; completing required paperwork; following up on outstanding items; and helping keep claims moving forward.

The ideal candidate has strong communication and organizational skills, demonstrates patience and empathy, and is comfortable handling phone calls, requesting updates, and documenting claim-related activity. We are looking for someone who takes pride in providing excellent customer service, follows established procedures, and knows when to ask questions or seek guidance.

Position Details: In-office position, 24–40 hours per week. Hours will be discussed during the hiring process.

Responsibilities

• Manage front desk operations, including greeting visitors and handling inquiries with professional phone etiquette
• Answer and direct calls using multi-line phone systems, ensuring prompt and courteous customer support
• Perform data entry, filing, and document proofreading to maintain accurate records
• Utilize Microsoft Office, Google Workspace, and QuickBooks for various administrative tasks such as calendar management, bookkeeping, and report preparation
• Support office management activities including scheduling appointments, managing calendars, and coordinating meetings
• Assist with billing, invoicing, and basic bookkeeping functions as needed
• Provide exceptional customer service to clients and visitors both in person and over the phone
• Maintain organized office files and ensure confidentiality of sensitive information
• Support personal assistant duties or medical/dental receptionist responsibilities as required by the role

Requirements

• Proven experience in office administration or clerical roles with strong organizational skills
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry tools
• Familiarity with QuickBooks or similar accounting software is preferred
• Excellent phone etiquette with experience managing multi-line phone systems
• Bilingual abilities are highly desirable to assist a diverse client base
• Strong typing skills and attention to detail for proofreading and document accuracy
• Ability to handle multiple tasks efficiently with good time management skills
• Previous experience in office management, customer service, or healthcare reception (medical or dental) is advantageous
• Demonstrated computer literacy and organizational skills to streamline office workflows

Pay: From $16.50 per hour

Expected hours: 24.0 – 40.0 per week

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Language:

• Fluent English & Spanish (Required)

Location:

• Orlando, FL 32828 (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Orlando, FL 32828 (Required)

Work Location: In person