Administrative Assistant

We are looking for a reliable and detail-oriented Administrative Assistant to support customer order processing, documentation, and daily administrative activities. The successful candidate will communicate with customers, coordinate with warehouse personnel regarding orders and deliveries, maintain accurate records, and provide general administrative support to ensure smooth business operations.

Key Responsibilities

• Receive and process customer orders accurately and promptly.
• Respond to customer inquiries through phone calls, email, and messaging platforms.
• Prepare, organize, and maintain sales and transaction records.
• Monitor customer orders and provide status updates when needed.
• Coordinate with warehouse personnel regarding stock availability, deliveries, and order fulfillment.
• Ensure invoices, delivery receipts, and related documents are properly filed and tracked.
• Encode and update customer and transaction information in the company's ERP system.
• Assist in preparing basic reports and summaries.
• Maintain organized filing systems for physical and electronic records.
• Perform other administrative and clerical duties as assigned.

Qualifications

• Bachelor's degree in Business Administration, Office Administration, Marketing, Accounting, or a related field.
• At least 2 years of experience in administrative, customer service, sales support, or office support roles.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Experience using an ERP system is an advantage but not required.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and deadlines.